Contract - CLM - Business analyst

Job Description:

• Gather, analyze, and document business requirements related to Customer Lifecycle Management (CLM), including onboarding, KYC, AML, and account maintenance processes.

• Collaborate with compliance, operations, and IT teams to design and improve end-to-end customer lifecycle workflows.

• Perform As-Is and To-Be process analysis, gap analysis, and support process optimization initiatives.

• Prepare functional specifications, user stories, BRDs/FRDs, and support UAT, ensuring solutions meet regulatory and business requirements.

• Act as a liaison between business stakeholders and technical teams to ensure timely and accurate delivery of CLM solutions.

Requirements

• Strong understanding of banking processes, particularly KYC, AML, Customer Due Diligence (CDD), and regulatory compliance requirements.

• Experience in requirement gathering, process mapping, stakeholder management, and documentation (BRD, FRD, user stories).

• Knowledge of digital onboarding platforms, workflow/BPM tools, and core banking systems integration.

• Familiarity with Agile/Scrum methodologies and tools such as Jira or Confluence.

• Excellent analytical, communication, and problem-solving skills with attention to regulatory and risk considerations.