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Contract Call Centre Associate ( 1 Yr Contract / office Hours ) #HMN

Recruit Express Pte Ltd


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0-2 Years
2,400 - 2,600 monthly SGD
10 days ago
50 Viewed
0 Applied

Job Description

. Handle sales orders, customer and client enquiries/complaints.

. Provide high service levels to the respective customers and clients.

. Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

. Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

. Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

. Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

. Provide feedback to supervisor on improvement areas based on customer/client issues

. Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

. Maintain up-to-date information on processes, products, price lists, etc.

. Liaise with respective operations team for issues, follow-up and actions

. Establish and maintain good working relationships with clients/customers


  • Min GCE N/O Level, Nitec or Dip in any discipline
  • Prior Call Centre experience will be advantageous

For interested candidates, please send your most recent and updated resume to

Subject heading: Call Centre Associate

Andrea Eunice Tan Min Er
Recruit Express Pte Ltd
EA License No. 99C4599


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Last Updated: 20-07-2024 03:36:48 PM
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