Attending customer's enquiries, feedback and understand their need and to provide information and solutions to customers in an effective and efficient manner
Conducting instruction forms from Customer Hotline & sub-branch
Efficiently handling and resolving customers feedback/complaints to avoid customer's dissatisfaction
Handling customers on unauthorized transactions dispute and manage card replacement
Back up on other staff's duty such as system testing, settlements, data reporting as and when necessary
Any other tasks or duties assigned by Head of Department or Company from time to time.
Requirements
Bachelor's degree or above , preferably in Banking and Finance or related discipline
At least 1 to 2 years of relevant experience in similar capacity
Fresh graduates with relevant internship experiences may also apply
