Contingent Workforce Client Manager
- Full-time, permanent position
- On-site
- SGD 8000-12000 per month based on level of experience
Contingent Workforce Client Manager
This is a full-time, on-site role located in Singapore. Responsibilities include building and maintaining strong client relationships, managing contingent workforce programs, and ensuring service excellence. The candidate will act as a key liaison between clients and internal teams, implement innovative workforce solutions, and contribute to program improvements. Regular collaboration with cross-functional teams and stakeholders will be essential for delivering outstanding client support and meeting organizational goals.
This role will serve as the heartbeat of a flagship partnership in Singapore. This is a 100% onsite, high-visibility role — you won't be sitting behind a desk. You will be on the manufacturing floor, leading a dedicated service team and managing a high-volume contingent workforce. You will own and manage the full talent life cycle, from requisition intake and candidate sourcing through to onboarding and compliance, ensuring strong headcount fulfilment while maintaining a culture of safety, efficiency, and high morale.
Key Responsibilities
Client Relationship & Operations
- Serve as the primary point of contact for the client's Plant Managers and Production Supervisors.
- Lead the team which are made up on both onsite and offshore delivery specialists.
- Attend Raise Workforce Solution meetings and provide updates around programme performance.
- Attend production meetings to align staffing levels with upcoming build plans - workforce planning.
- Bring confidence and credibility to every client interaction — including leading a robust job brief, capturing requirements with precision, and pushing back constructively when needed.
- Track and report on key performance indicators including fill rates, attrition, and absenteeism.
- Support the Coordinators to ensure that all contingent employees are welcomed and ready on their first day into client site.
- Manage and ensure all Contingent Employee timekeeping, payroll processing, and invoicing workflows are completed in a timely manner.
- Lead relationship manager with the appointed EOR / payroll partner.
Workforce Oversight & Employee Relations
- Lead, coach, and develop the onsite service team and provide guidance to the offshore delivery team which may include multiple time zones.
- Understand Singapore labour laws (MOM Employment Act) alongside the client protocols.
- Conduct daily onboarding briefings and pre-assessment testing for contingent candidates.
- Support with workplace safety and compliance — capture any workplace injury reporting (WICA / MOM iReport) and ensure 100% PPE compliance on the production floor.
Recruiting, Outreach & Assessment
- Manage the lifecycle of incoming talent at volume, ensuring onboarding meets client requirements.
- Navigate comfortably across multiple platforms — ATS, VMS (such as SAP Fieldglass), and internal systems — to maintain a constant pipeline of ready-to-work talent.
- Apply a meticulous eye to all compliance requirements — onboarding documentation, right-to-work and eligibility verification, regulatory adherence, and audit readiness — catching discrepancies early.
- Develop and execute grassroots candidate marketing strategies and engage in recruitment events to build a sustainable talent pool in the region.
- Administer and evaluate in-person skills assessments tailored to role requirements and compliance standards.
Qualifications
- Must hold a current CEI in Singapore, and ideally KAH.
- Strong client and stakeholder management skills, including relationship building and communication expertise
- Experience in contingent workforce management, program implementation, and service delivery
- Analytical skills for generating insights, assessing program performance, and driving continuous improvement
- Must have 5+ years of onsite Agency / RPO / MSP experience, specifically within a Manufacturing, Light Industrial, or Logistics environment.
- Comfortable working across multiple platforms including Applicant Tracking Systems (ATS), Vendor Management Systems (VMS), and Microsoft Excel.
- Solid understanding of MOM regulations, Workplace Safety and Health (WSH) standards, and high-volume payroll / timekeeping workflows.
- Exceptional interpersonal skills with the ability to influence, build trust quickly, and communicate effectively across all levels.
- Ability to adapt to changing client needs and demonstrate problem-solving capabilities
- Exceptional organizational and time management skills to manage multiple projects simultaneously
- Experience in creating diverse and inclusive recruitment strategies is a plus
- Bachelor's degree in business, human resources, or a related field is preferred
Working Conditions & Benefits
- Standard Monday–Friday day shift, with required on-call support for shift changes and weekends.
- Fully onsite role in Changi, Singapore, requiring adherence to all site safety protocols and PPE standards.
- A pivotal leadership role on a flagship global semiconductor account.
- Genuine career progression as the programme scales, with support to the APAC Executive Lead on client reporting and Quarterly Business Reviews.
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Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we're a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
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