Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
You'll be joining the Content Centre department, working closely with a Senior UX Researcher within the Quality Assurance team. Our team ensures that the travel content on our platform is Concise, Thorough, Reliable, Immediate, and Professional, empowering millions of users worldwide to make confident travel decisions.
This internship offers a unique opportunity to:
* Gain in-depth exposure to multinational corporate operations
* Enhance your skills in project coordination, quality evaluation, and problem-solving
* Work within a cross-regional team alongside experienced mentors and leaders
* Expand your professional network in a dynamic, fast-paced environment
In this role you'll get to
* Quality reviews: Conduct systematic content quality reviews on a bi-weekly basis, across content verticals such as events, travel guides, and trends, to identify opportunities for optimization and drive overall content performance.
* Insight reports & Market analysis:
* Develop and present detailed reports on content findings and regional market insights, ensuring timely communication with key stakeholders to keep content delivery accurate, relevant, and ahead of emerging trends.
* Data analysis: Compile and monitor content quality data statistics (e.g. frequency of recurring issues, resolution status), enabling continuous content improvement and accountability.
* Research Support: Assist with research-related tasks, such as participant recruitment, reimbursements etc. and gain hands-on learning opportunities in UX research methodologies.
* Ad-hoc support: Assist the team of UX researchers and quality assurance managers with any other ad hoc or operational tasks, as assigned.
What you'll need to succeed
* Current student holding or pursuing an undergraduate degree.
* Proficiency in Word, Excel, PowerPoint.
* A responsible, proactive team player with an eagerness to learn.
* Passion for user-centered design.
* Bonus: A love for travel and the ability to share insights from your own travel experiences.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more
* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
* We encourage flexible work arrangement
* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider
Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
References
Visible links
1. https://www.youtube.com/watchv=w4D31J3atps
2. https://www.youtube.com/@TripcomGroup
