We're looking for someone who bridges creative execution and operational excellence. Someone who thinks like a strategist about systems, clients, and workflows, but isn't afraid to roll up their sleeves and optimize day-to-day operations. You'll own always-on content development, manage content creators, propose solutions to fit our budget constraints, and continuously evolve how we work using AI. If you're curious, adaptable, and driven by impact-not just tasks, this is for you.
Key Responsibilities
Strategic Operations & System Design
- Design and evolve end-to-end content production workflows that scale efficiently across multiple client brands
- Build systems and processes that reduce friction, improve predictability, and enable flexibility when client needs shift
- Define proposal assessment frameworks parter with brand management teams to scope projects accurately and allocate resources strategically
- Continuously measure and improve KPIs around turnaround time, quality, cost per output and team utilisation
AI Integration & Innovation
- Supports the Head of Innovation in rolling out the agency's AI strategy to identify where AI adds most value
- Partner AI product and innovation manager to build business cases and implement solutions for clients
- Pioneer new ways of working that combine human creativity with AI capability
- Lead AI-enabled content operations
Always-On Content Strategy & Execution
- Design and own content workflows for multiple clients and accounts simultaneously
- Propose and implement content workflow that balance always-on cadence
- Anticipate risks early and proactively solve problems
Cross-Functional Influence & Finance Ownership
- Work closely with cross discipline teams to understand client needs and align operations accordingly
- Design tiered service models and rate cards towards an efficiency-based model
- Partner with leadership team on pricing strategy, client profitability analysis and growth opportunities in content and AI services
Team Leadership & Capability Building
- Lead and develop a growing team of content specialists, shooters, editors
- Set talent standards and build a culture of excellence and ownership
- Mentor team members on operational thinking and AI integration build capability for autonomous decision making
- Assess team capacity and growth needs that is aligned with the agency's strategy
- Define and maintain quality standards, delivery timelines and brand consistency across content output
What are we looking for
- Strategic operations leadership: You think in systems, data, and financial impact. You can set strategy, build teams, and execute with accountability.
- Financial acumen: You're comfortable with numbers, pricing strategy, capacity planning, and margin optimization
- Content production expertise: You have deep knowledge of content workflows, production management, and quality standards
- Team leadership: You've built and led teams you know how to recruit, develop talent, and create accountability
- AI strategy & integration: You understand where AI drives value in content production you can build a roadmap and lead implementation
- Proposal & scoping mastery: You can assess complex client needs, recommend service models, and allocate resources strategically
- Cross-functional influence: You communicate clearly with creative, account, and strategy teams you can influence without authority
Success Measures
- Ability to build scalable systems under constraints
- Team multiplier effect focused on quality and outcome of what the team produces
- AI as operational leverage and adoption internally and externally
- Financial accountability to drive measurable business impact
Why This Role Matters
- Content production is one of the key driving function in modern agencies. You'll be part of the team that builds and transform it into a productive and innovative offering. And you'll do it by reimagining how AI and operations work together.
- This is a role for a strategic leader who wants to build something that compounds. Efficient systems, capable teams, and a new way of working that shifts the entire agency forward.
Job Specifications
1. Knowledge and Experiences Required
- 8-12 years of experience in integrated agency, content operations, or digital delivery environments.
- Proven experience leading high-volume, multi-stream content ecosystems across digital, social and BTL touchpoints.
- Strong understanding of end-to-end production processes across formats (video, static, web, experiential).
- Demonstrated ability to design and scale content workflows and operational systems across multiple accounts.
- Experience managing complex, always-on content programmes with multiple stakeholders and dependencies.
- Strong commercial acumen, including experience in scoping, pricing models, resource planning and profitability management.
- Familiarity with content platforms, automation tools, and AI-driven workflows, with practical application in production or operations.
- Experience leading teams and developing capability within content or production functions.
2. Skills Required
- Strong operational leadership with the ability to design, implement and optimise scalable workflows
- Confident in driving delivery across multiple workstreams with high levels of complexity
- Excellent stakeholder management, with the ability to influence senior clients and internal leads
- Clear and structured communicator, able to articulate trade-offs, risks and recommendations effectively
- Strong commercial and financial thinking, with the ability to balance quality, speed and cost
- Ability to integrate AI and automation into workflows to improve efficiency and output
- High level of problem-solving ability, with a focus on practical and scalable solutions
3. Attributes
- Strategic and systems-oriented thinker, with strong execution discipline
- Calm and decisive under pressure, able to navigate ambiguity and competing priorities
- High ownership mindset, accountable for both delivery and outcomes
- Collaborative leader who builds trust and drives alignment across teams
- Detail-oriented with a strong focus on quality, consistency and operational rigour
- Proactive and improvement-driven, constantly identifying opportunities to optimise ways of working
- Committed to developing teams and building long-term capability within the agency
