Consultant, Global Benefits Management, Health Solutions Singapore
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The role will work closely with the Team Lead in driving and delivery operational excellence to achieve client retention &/or organizational outcomes.
- The key role shall include and not limited to leading renewal meetings preparing and per reviewing of reports and communication collaterals, conducting employees communication sessions/ presentations.
- Develop client-related initiatives to provide a holistic approach to benefits consulting
- Hold direct client relationship for assigned corporate clients and act as the escalation point &/or management for all lines of covers.
- Responsible in meeting the KPI set for the year.
Consulting
- Champion all client-related initiatives including (but not limited to) Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits.
- Ensure smooth implementation of all client-related initiatives
- Champion Aon United
- Hold direct client relationship with all corporate client's revenue $50K and any high-touch regional/global clients
- Actively sought market intelligence around clients needs and competitors development and develop strategies to retain and grow clients.
- Conduct business meetings and ensure that meeting minutes are prepared and follow-up on open items till closure.
Service Delivery
- Support Client initiatives and drive strategic engagement with clients
- Maintain professional relationship with internal collaborators including local market colleagues, regional and global teams
- Create and maintain strong relationships with key external vendors including insurers and specialty providers
- Ensure strong collaboration between Account Managers and the rest of the functional (e.g. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
- Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met
- Ensure team is able to hold client relationships and deliver service within clients expectations
- Work on issues and develop conclusions to execute solutions that impact clients and department
- Ensure prompt payment by clients and credit control position of Team is within acceptable range
- Act as escalation point for all clients
- Tight governance of peer review process to ensure high standards of clients deliverables and minimise incidence of error and omissions
Skills and experience that will lead to success
- Degree or Diploma from a recognised university or polytechnic
- Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
- 5 years in the related experience
- Leadership skills required to manage teams
- Analytical, critical thinking and decision making
- Effective collaboration across departments and organization
- Ability to work under pressure and manage deadlines
- Positive, influencing and willing to embrace change
- Alignment to departmental and organizational vision and goals
- Self-directed growth and development
- Strong interpersonal and presentation skills will be an advantage
- Good skills on MS systems including Word, Excel, Powerpoint required
