Consultant, Client Services, Health Solutions Singapore (6‑Months Contract)

Consultant, Client Services, Health Solutions Singapore (6Months Contract)

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This is a 6month contract role supporting daytoday servicing of clients and interaction with insurers/underwriters. The role includes regulated activities, such as handling policyrelated queries, supporting placement and renewal processes, and ensuring compliance with applicable regulatory and company standards.

This role is subject to minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS.

Key Responsibilities

• Client Servicing
• Act as a daytoday contact for designated clients on servicing matters.
• Respond to client queries on policies, coverage details, changes, renewals, and documentation, ensuring timely and accurate followup.
• Support the preparation and delivery of client reviews, renewal discussions, and service meetings.
• Insurer / Market Interaction
• Liaise with insurers and other market partners to obtain quotations, negotiate terms (within delegated authority), and clarify underwriting requirements.
• Coordinate policy issuance, endorsements, cancellations, and renewals with insurers.
• Follow up with insurers on outstanding documentation, confirmations of cover, and service issues.
• Regulated Activities & Compliance
• Handle activities that fall underregulated client servicingin line with applicable laws, licensing conditions, and internal policies.
• Ensure all client interactions and documentation meetcompliance, audit, and recordkeeping standards.
• Escalate complex or advisory queries to licensed advisors / senior team members as required.
• Documentation & Administration
• Prepare and check policy schedules, endorsements, invoices, certificates, and other policy documents.
• Maintain complete and accurate client and policy records in internal systems.
• Support timely issuance and dispatch of documents to clients and insurers.
• Renewals & Changes
• Assist in coordinating renewal timelines, information gathering, and submissions to market.
• Track status of renewals, endorsements, and outstanding items, ensuring proactive followup.
• Support analysis of client requirements and coverage options under the guidance of senior team members.
• Service & Process Improvement
• Monitor service delivery against agreed standards and escalate issues or delays.
• Provide input on process improvements to enhance efficiency and client experience.
• Collaborate closely with internal teams (claims, operations, finance) to resolve issues promptly.

Skills and experience that will lead to success

• Bachelor's degree (or equivalent experience) in business, finance, insurance, or related field.
• 3-5 years of experience inclient servicing within insurance, brokerage, or financial services, including direct client and insurer interaction.
• Regulatory / licence requirements:
• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
• Strong understanding of insurance / financial products and policy servicing processes.
• Excellent communication and stakeholder management skills, with a strong clientservice mindset.
• High level of accuracy and attention to detail when handling policy and client data.
• Ability to work independently within defined guidelines, and escalate where necessary.
• Proficient in MS Office and relevant policy administration / CRM systems.
• Able to commit to a6month contract, with potential extension depending on performance and business needs.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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