Concierge

Client Interaction:

. Greet customers as they enter the Client's premises in a friendly and professional manner.

. Engage with customers to understand their needs and inquiries.

. Provide information on products, services, and promotions.

. Direct customers to the appropriate specialists or service areas based on their requirements.

Customer Service:

. Ensure high-quality customer service standards are maintained at all times.

. Handle customers complaints or concerns promptly and effectively, escalating when necessary.

. Assist customers with basic transactions inquiries.

Administrative Support:

. Assist in administrative tasks such as data entry, filing, and document preparation.

. Maintain cleanliness and organization of the lobby area.

. Support other staff as needed with tasks such as scheduling appointments or preparing materials for client meetings.

Security and Compliance:

. Adhere to procedures to ensure the safety of customers, staff, and assets.

. Maintain confidentiality of customer information and adhere to all privacy regulations.

. Follow compliance guidelines and procedures set forth by regulatory authorities and the Client.