Concierge

1. Front Desk & Reception Duties

• Greet visitors, tenants, and shoppers in a professional & courteous manner.

• Provide accurate information about stores, offices, facilities & services.

• Maintain visitor logs & issue visitor passes in accordance with building protocols.

• Answer & direct incoming calls appropriately.

2. Customer Service & Tenant Support

• Assist visitors with directions & general inquiries.

• Handle complaints or concerns promptly & escalate when required.

• Coordinate tenant requests with maintenance, housekeeping & security teams.

• Manage lost & found documentation & claims.

3. Administrative & Operational Support

• Prepare daily reports & incident logs.

• Support mall events & promotional activities when needed.

• Monitor lobby areas to ensure cleanliness & professional presentation.

4. Safety & Security Coordination

• Observe & report suspicious activity to security personnel.

• Ensure compliance with building access procedures.

• Assist during emergency situations & evacuation procedures.

Qualifications & Requirements

• High school diploma or equivalent (Diploma in Hospitality or Customer Service preferred).

• Minimum 2 years of experience in a similar concierge, front desk, or customer service role (mandatory).

• Experience in a mall, commercial building, hotel, or mixed-use development is preferred.

• Strong communication & interpersonal skills.

• Professional appearance & customer-focused attitude.

• Basic computer proficiency (MS Office, visitor management systems).