Concierge (Office Tower)

• Registration of visitors to office towers.
• Provide visitors/tenants with directional guides & information about facilities, services, surrounding amenities & tenants premises.
• Assist Community Relations Team on retail promotional activities.
• Escort VIP visitors and assist visitors with special needs requirements.
• Handle queries, feedback & complaints from visitors/tenants.
• Monitor concierge team's performance and propose improvement plans.
• Prepare Standard Operating Procedures and provide periodic updates.
• Manage security concierge deployed by external agencies.
• Carry out regular inspections such as lift lobby cleanliness, flickering lights etc and report to respective departments promptly.
• Undertake ad-hoc events/projects that may be assigned.

Requirements:

• GCE O levels, Diploma or equivalent.
• Min 2 years of customer service experience in retail/hospitality environment.
• Excellent customer service, meticulous & able to work with minimal supervision.
• Ability to focus attention to customer needs, remain calm & courteous at all times.
• Excellent communication & interpersonal skills.

Others:

• 5 day work week
• Office working hours
• Good Staff Benefits
• Downtown | Near to MRT station