Duration: 12 Months
Working Hours: 8.30am - 6pm, Monday - Fridays. Standby and shift work may be required
Location: Roaming + Islandwide support may be required
Responsibilities
- Deliver high-quality L1 and L2 end-user support across desktops, laptops, and mobile devices (Windows, macOS, iOS, Android) with minimal supervision
- Own and drive incident resolution end-to-end via ITSM platforms (e.g., ServiceNow), ensuring strict adherence to SLAs, prioritization, and escalation protocols
- Manage full user lifecycle processes with precision, including account provisioning and deprovisioning via Active Directory, Okta, and related IAM tools
- Administer and enforce endpoint management standards using tools such as Intune, Jamf, and SCCM, including device deployment, configuration, and compliance
- Maintain accurate IT asset and records, ensuring full traceability through regular audits and lifecycle management
- Implement and support endpoint security controls, including encryption, patch management, and vulnerability remediation in line with security policies
- Diagnose and resolve complex network and connectivity issues (VPN, Wi-Fi, remote access) with strong troubleshooting discipline
- Provide advanced support for collaboration technologies (e.g., Microsoft Teams, AV/meeting room systems, hybrid workplace setups)
- Act as a point of escalation for high-priority incidents, ensuring timely resolution and clear stakeholder communication
- Collaborate effectively with internal teams and external vendors to resolve issues within defined timelines and quality standards
Requirements
- Diploma or Degree in IT, Computer Science, or a related discipline
- Minimum 3-5 years of proven experience in IT support / End User Computing / Service Desk within a structured, SLA-driven environment
- Strong hands-on expertise in Windows environments is mandatory working knowledge of macOS and mobile device support is expected
- Demonstrated experience with endpoint management tools (Intune, Jamf, SCCM) and ITSM platforms (e.g., ServiceNow)
- Solid understanding of identity and access management, including Active Directory and Okta
- Strong grasp of networking fundamentals, with the ability to independently troubleshoot VPN, Wi-Fi, and connectivity issues
- Proven ability to handle incidents autonomously, prioritize effectively, and manage multiple tasks under pressure
- Excellent analytical, problem-solving, and communication skills, with the ability to engage stakeholders professionally
- Candidates must be detail-oriented, process-driven, and capable of operating in a fast-paced, high-demand environment
Interested candidate please click APPLY to begin your job search journey and submit your CV directly through the official EVO Outsourcing Solutions job application platform. We regret to inform that only shortlisted candidates will be notified.
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EVO Outsourcing Solutions Pte. Ltd . UEN. 202233837K
