Essential Job Duties
- Sort, repair, test and hands-on troubleshoot electronic hardware, including but not limited to servers, network equipment, computers and spare parts
- Configure products to customer specifications
- Generate discrepancy reports
- Provide customer technical support
- Interface with Inventory, Production Control, Supply Chain, and Sales to troubleshoot and resolve any customer's technical issues
- Address any inventory spec issues and provide updates to Supply Chain, Inventory Control and Management
- Assist Operations team and other departments as needed
- Adhere to and maintain ESD requirements in all required work areas
- Adhere to and maintain all quality, safety and environmental processes and policies
Competencies
- Ability to work in a fast paced environment and learn quickly.
- Self-motivated with attention to detail.
- Teamwork experience and strong team player
Experience
- Prior experience with assembling or hands-on testing of IT hardware (specifically Dell or HP).
Education
- High school diploma or equivalent
Certifications
- Any or all of the following training certifications:
- Certified Network Administration (CNA)
- Cisco Certified Network Administration (CCNA)
- A+ Certification
- Microsoft Certified System Administration (MCSA)
- Microsoft Technical Administration (MTA)
- Server+ Certification
- Network+ Certification
Software Requirements
- General knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint)
- Microsoft Access Database experience a plus
- Experience in SAP or SAP ByDesign is a plus
Physical Demands
- Ability to lift up to 35 lbs
Position Type
What We Offer
- Rewarding careers with fast-track progression opportunities.
- Uncapped monthly commissions.
- Prime CBD office location in a newly renovated office space.
- Collaborative and dynamic team culture.
- Tuition Reimbursement Benefits for professional growth.
- Gym and wellness sponsorships.
- Year-round company activities and team outings.
- Opportunities to give back through community initiatives.
About Smith
Founded in 1984, Smith sources, manages, and distributes the electronic components that go into everything from mobile phones and computers to appliances and automobiles. Smith is the leading independent distributor of electronic components and ranks eighth among all global distributors.
We buy and sell components 24 hours per day, with global sales of USD $3.4 billion in 2025 and in excess of USD $16 billion over the last five years. We're always moving as we help manufacturers navigate market shifts, customize supply chain solutions, test components using cutting-edge technology, and more.
As a privately held company, Smith employs more than 700 people worldwide, with offices spanning four continents. Our team members are spread out around the world while staying connected to each other, allowing us to provide the expertise of a multinational company while still giving the tailored support of a local business. We have regional headquarters in Houston, Amsterdam, and Hong Kong sales and purchasing offices in Austin, Bangalore, Berlin, Cluj-Napoca, Guadalajara, London, Munich, New York, Penang, So Paulo, Seoul, Shanghai, Shenzhen, and Tokyo, and distribution hubs in Houston, Amsterdam, Hong Kong, and Singapore.
For more information, please visit our company website: https://www.smithweb.com
We are an Equal Opportunity/Affirmative Action Employer.
