Responsibilities
Team Introduction In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This role will work cross-functionally with Global Payment Compliance team to deliver actionable AML insights, monitor compliance data. About the Role - Document Intelligence & Taxonomy: Own the maintenance and expansion of our global government-issued ID library. You will research new document types, identify key security features, and ensure our eKYC products are configured to handle diverse global formats correctly. - Core Compliance Analytics: Monitor and report on the health of our KYC/AML funnel. You will analyze pass rates, rejection reasons, and false-positive hits, providing insights that help the team understand where we are losing legitimate users or missing risks. - Bug Forensics & Case Investigation: Act as a key point of contact for complex case escalations. You will investigate edge cases to determine if they are caused by product bugs or user error, and work with engineers to track these issues to resolution. - Vendor Performance Monitoring: Regularly analyze data from third-party verification providers. You will evaluate their accuracy and speed, helping the team determine if our partners are meeting their service level agreements (SLAs). - Product Optimization Insights: Contribute to product requirement discussions by providing data-backed suggestions. You will help identify friction points in the user journey and suggest improvements to the product interface or backend logic.
Qualifications
Minimum Qualifications - Education: Bachelor's degree or above. - Experience: 5+ years of experience in Data Analytics, Trust & Safety, or Fintech. You should have a proven track record of handling data-heavy tasks independently. - Technical Skills: Proficiency in SQL (joining tables, filtering, and basic aggregations). Experience with Excel or similar tools for data visualization and reporting is required. - Problem Solving: A logical approach to troubleshooting. You should be able to look at a failed transaction and trace the data to find the root cause. Preferred Qualifications - Fintech Knowledge: Familiarity with the basic principles of KYC, AML, or Sanctions. - Tooling: Experience with data visualization tools like Tableau or internal BI dashboards. Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy
