Community & Programming Manager

Key Responsibilities

1. Circles & Member-led and Membership Programming

• Design and steward the Circles framework, including committees, interest groups, roles, cadence, and governance

• Lead membership engagement activities including but not limited to supper clubs, social activities, etc.

• Serve as the primary point of alignment for Circles leads and member committees

• Guide members in shaping event ideas, formats, and collaborations that are feasible, high-quality, and aligned with Mandala's cultural positioning

• Review Circles programming proposals for conceptual clarity, feasibility, and experience quality

• Ensure member-led initiatives remain empowered while upholding Mandala's programming standards

• Identify opportunities to evolve Circles into repeatable formats or signature series

2. Curated Cultural Programming

• Contribute to the development of Mandala's curated cultural programme in collaboration with the Head of Marketing & Culture

• Support the planning and delivery of curated events, including talks, panels, salons, dinners, and special activations

• Help maintain balance across themes, formats, audiences, and cadence

• Ensure coherence between curated and member-led programming

3. Programming Operations & Delivery

• Oversee the programming calendar across both curated and community-led initiatives

• Coordinate closely with Operations, F&B, Membership, and Marketing to ensure programmes are executable and well delivered

• Anticipate and resolve operational challenges to support smooth execution

• Maintain momentum and clarity across the programming pipeline

4. Programming Stewardship

• Oversee the coordination and flow of programming activity across teams and formats

• Ensure clarity of direction, pacing, and quality across the programming pipeline

• Maintain oversight of execution standards while enabling effective day-to-day delivery

• Act as a key point of alignment and problem-solving within the programming ecosystem

• Support a healthy, accountable, and high-functioning programming environment

5. Cross-Functional Collaboration

Work closely with:

• Member Engagement to translate member interests, attendance patterns, and feedback into viable programming

• Marketing & Design to inform programme narratives, positioning, and promotional priorities

• Operations & F&B to align on execution feasibility, service flow, and on-the-ground delivery

Ensure information flows clearly across teams to reduce friction, duplication, and misalignment.

6. Quality Control & Experience Design

• Uphold Mandala's programming quality bar across all events

• Evaluate programmes beyond attendance metrics - including energy, flow, audience mix, and cultural relevance

• Identify which formats should be refined, scaled, or retired

• Continuously evolve Circles and programming models based on performance and feedback

Success Measures

• Quality and consistency of programming output

• Effectiveness and sustainability of Circles and member-led initiatives

• Smooth delivery of curated and community-led programmes

• Reduced escalation and operational friction

• Strong cross-functional collaboration

• Clear improvement in cultural coherence and programme identity

Ideal Profile

• 4-7 years experience in programming, community management, brand experiences, hospitality, or cultural production

• Comfortable balancing creative ambition with operational realities

• Strong stakeholder management and facilitation skills

• Organised, proactive, and calm under pressure

• Culturally curious with sound judgement and taste

• Able to operate autonomously while collaborating closely with senior leadership