COMMUNITY & PRODUCT MANAGER

JOB DESCRIPTION - COMMUNITY & PRODUCT MANAGER

Role Overview

The Community Manager strengthens engagement across the INCIT ecosystem through clear, consistent communication and proactive relationship management. The role focuses on community-building, partner enablement, and portfolio visibility through newsletters, events communication, and structured collaboration with Regional Ambassadors, INCIT-Certified Assessors, and training partners.

The Prioritise+ Marketplace Product Manager is responsible for strategy, development, operations, and growth of the newly launched Prioritise+ Marketplace and its integration across the INCIT portfolio. The role sits at the intersection of product design, marketplace operations, ecosystem partnerships, and cross-framework integration (SIRI, COSIRI, AIMRI, OPERI).

What You'll Do as Community Manager

. Manage communication cycles for INCIT-Certified Assessors, Regional Ambassadors and Advisory Board members.

. Plan, write, and distribute newsletters and announcements on portfolio updates, events, case studies, and community activities - both functional and marketing in nature.

. Coordinate onboarding for Regional Ambassadors and key community partners, such as Training & Examination Centres.

. Maintain relationships with INCIT Community (e.g. INCIT-Certified Assessors) while also ensuring INCIT remains neutral and reputable.

. Consolidate feedback from INCIT Community to convey to INCIT team.

. Manage portals, including uploading relevant material (e.g. slide decks, social media marketing collateral), ensuring announcements, guides, and resources are up to date.

What You'll Do as Product Manager

. Take charge of the product roadmap for the Prioritise+ Marketplace, including feature planning, prioritisation, and delivery timelines, working alongside tech and managerial team.

. Manage the integration of Prioritise+ across the SIRI, COSIRI, AIMRI, and OPERI assessment frameworks.

. Oversee provider onboarding workflows, including application review, vetting criteria, and approval processes.

. Develop and refine user journeys, functional logic, and post-assessment flows (e.g. problem statements, challenge-posting rules, dimensions-mapping).

. Collaborate with the tech team to translate requirements into clear product specifications and implementation tasks.

. Maintain and update marketplace-related content, including webpages, templates, and communication materials (e.g. LinkedIn tiles), working with the marketing team.

. Coordinate feedback loops with providers, assessors, partners, and clients to continuously improve marketplace functionality.

. Support pricing model development, T&Cs updates, and policy refinements to ensure marketplace consistency and compliance.

. Track platform metrics, provider engagement, and monthly product performance to support leadership reporting.

What You Bring as Community Manager

. Excellent written and verbal communication skills, with the ability to simplify complex information for diverse audiences.

. Strong relationship-building skills and confidence managing stakeholders across regions and seniority levels.

. High attention to detail with the ability to maintain accuracy across multiple communication channels and documents.

. Strong organisational skills, including managing calendars, coordinating inputs, and keeping processes on track.

. Comfort working independently, taking ownership of tasks, and driving initiatives to completion.

. Experience producing newsletters, announcements, and structured communications in a fast-moving environment.

. Ability to coordinate across product, tech, marketing and managerial teams to ensure information is consistent and up to date.

. Tech-savviness, as INCIT is a platform business that develops, manages and maintains multiple virtual portals with various functionalities and user views.

What You Bring as Product Manager

. Solid product management experience, ideally in B2B platforms, marketplaces, or ecosystem-driven products.

. Strong analytical skills with the ability to break down complex requirements into clear workflows, logic rules, and product specifications.

. Ability to work cross-functionally with tech, operations, legal and managerial teams to drive aligned product outcomes.

. Experience managing product roadmaps, prioritising features, and coordinating development timelines.

. Excellent communication skills, with the ability to translate technical concepts into user-friendly documentation and stakeholder updates.

. A structured, process-driven approach to problem-solving and product design.

. Ability to manage partner and provider relationships, including onboarding, feedback cycles, and marketplace quality control.

. Strong understanding of user journey mapping, UX considerations, and functional flow design.

. Comfort handling both strategic product decisions and hands-on execution tasks when needed.

. A proactive mindset with the ability to identify gaps, flag risks, and propose solutions that improve platform scalability and user experience.