The Community Manager role
As our Community Manager, you will be the first point of contact for the TOKEN2049 community. You will be responsible for handling both inbound and outbound communications: listening to the community and feeding this back to shape the TOKEN2049 roadmap, and communicating outwardly to attendees, event partners, and speakers.
TOKEN2049 stands out in the global events calendar because we prioritise the attendee experience we want every aspect of the event to be memorable and to convey attention to detail. Although TOKEN2049 is an in-person event, the attendee experience starts digitally, whether on our social channels, in the public Telegram community, or via email. You will be responsible for ensuring that everyone finds what they are looking for and remains engaged. To achieve this, you will have to communicate in a way that is timely and also conveys the TOKEN2049 voice and brand identity.
Responsibilities
- Respond to all inbound inquiries from Telegram, Twitter/X, and emails.
- Support the Operations Manager in online and offline attendees registration.
- Increase the number of TOKEN2049's Community Partners.
- Grow the flow of interest from relevant organisations to the TOKEN2049 sponsorship team.
- Grow the flow of affiliate signups to the TOKEN2049 affiliate programme.
- Moderate the TOKEN2049 Telegram.
- Produce and curate user manuals, FAQs, Wikis, and instructional content to support community members.
- Monitor and evaluate the effectiveness of community initiatives and campaigns, making data-driven adjustments to optimise outcomes.
- Collaborate closely with design and marketing teams to align messaging, branding, and activities with community priorities and preferences.
- Mange and own our community growth plan: Build a prioritized target list of relevant communities, directories, and organizations globally.
- Serve as the voice of the community, providing valuable insights and feedback to inform product roadmap decisions.
Skills & Experience
- Entrepreneurial, pragmatic, self-starter attitude.
- 2-4 years of customer service, help desk management or community management experience.
- Experience planning and leading community initiatives.
- Exceptional written, verbal, and interpersonal communication skills.
- Attention to detail, critical thinking, and problem solving.
- Knowledge of online marketing and social media.
- Project management skills to juggle multiple projects and meet deadlines.
- Interest in and passion for web3/crypto or AI space is a plus.
- Fluent English and Mandarin is a major plus.
Start Date: As Soon as Possible
Location: Welcome candidates in Hong Kong, Bangkok, Singapore or other Asia countries
