Community Management Associate

0-2 years
3000 - 4000 SGD monthly
22 days ago 1 Applied
Job Description

Role Description

This is a full-time on-site Community Management role located in Singapore. The Community Manager will be responsible for engaging with audiences across different social media and messaging platforms on a daily basis with a focus on Discord.

Qualifications

. Excellent interpersonal skills, including empathy and conflict resolution

. Experience with Discord server management and a deep understanding of Discord functionalities and best practices

. Experience in community engagement and management

. Exceptional communication skills both verbal and written

. Knowledge of social media platforms and messaging tools

. Familiarity with moderation tools and best practices

. Ability to work independently and collaboratively in a fast-paced environment

. Experience in the gaming or esports industry is a plus

. Ability to speak Japanese or Korean fluently

Responsibilities

  • Manage the daily operations of the Discord server to foster a positive, inclusive, and creative environment
  • Develop and implement community engagement strategies to increase user participation, contribution, and overall community satisfaction
  • Monitor and manage community interactions, promptly addressing inquiries, comments, and concerns
  • Organize and host creative events and other community-building activities
  • Enforce community guidelines and policies, addressing and resolving conflicts and ensuring a respectful and inclusive atmosphere
  • Analyze community engagement metrics and KPIs, producing regular reports and insights to aid in the development of community growth and engagement strategies
  • Stay informed of industry trends, emerging platforms, and community management best practices to ensure the community's continuous improvement and growth

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