About the Role:
We&aposre looking for energetic team players to join our Community Teams for properties in Singapore to ensure we are consistently delivering on our brand promise to our customers and curating and cultivating a strong sense of community.
Selected candidates will be trained to deliver exceptional customer service, curating on-property events as well as executing social media marketing strategies.
Responsibilities:
- Delivering and facilitating outstanding service to residents and represent the Weave brand in all aspects
- Creating a warm and welcoming environment for our residential community
- Recognizing and anticipating / reacting to the changing needs, expectations, and emotions of our customers, working with all in-house teams to ensure that the brand and its products and services are all coordinated to deliver the greatest possible customer experience
- Coordinating and executing community initiatives and events designed to develop resident relationships and help build both brand and property awareness in partnership with Operations team
- Be the go-to person for residents and co-ordinate with on-property operations team to resolving resident issues with professionalism and patience
- Reporting on resident suggestions with creative ideas to enhance living experience
- Conducting property viewings to support our leasing strategy when needed
- Executing social media marketing strategies at the property level in collaboration with the Marketing team
Requirements:
- Strong people skills - approachable, a good listener, and empathetic
- 2+ years of professional working experience with extensive time in customer-facing setting
- Background in boutique hotel, serviced accommodation or co-working environments will be a plus
- Experience in coordinating events will be a plus.
- Experience in adapting to challenges, dealing with emergency or crisis situations and managing conflict and complaints in a constantly changing environment.
- Strong communication skills in written and spoken English, plus Mandarin or other languages would be an advantage.
