We're looking for a driven and customer-obsessed Commercial Manager (SMB) to manage and grow a portfolio of existing SMB clients, while also driving new business acquisition. This is a hands-on individual contributor role-ideal for someone who thrives on owning the full customer journey and is passionate about helping small and mid-sized restaurants scale through technology.
You'll be the face of TabSquare to our SMB customers in Singapore, working across functions to ensure success, retention, and growth.
What You'll Be Driving
- New Business Acquisition:
- Prospect, pitch, and close new SMB clients through a mix of outbound efforts, inbound leads, and partner referrals.
- Own the full sales cycle-from lead qualification to closing-tailoring solutions to fit customer needs.
- Account Growth & Upsell:
- Own and manage a portfolio of SMB clients-building deep relationships, understanding their goals, and identifying upsell opportunities.
- Define what success looks like for each customer and work closely with internal teams to deliver value at every touchpoint.
- Customer Retention & Experience:
- Be the voice of the customer internally, ensuring that feedback drives continuous product and process improvement.
- Pipeline & CRM Management:
- Maintain accurate and updated records of all account and sales activities in CRM tools.
- Actively manage your pipeline to ensure consistent activity, forecasting accuracy, and target achievement.
- Commercial Analysis:
- Use data to prioritize accounts, track performance, and identify growth or churn risks.
- Share insights and best practices with the broader commercial team to continuously raise the bar.
What You Bring
- 5+ years of experience in B2B sales or/and account management, success-ideally in SaaS, tech, or F&B/hospitality-related industries.
- Proven ability to manage a high-volume SMB portfolio while consistently achieving sales and retention targets.
- Experience in solution-selling, consultative sales, and uncovering business value for small to mid-sized customers.
- Excellent communication and relationship-building skills, with the ability to navigate both strategic conversations and day-to-day operational matters.
- Strong understanding of the Singapore SMB market, including common challenges, buying behavior, and decision-making structures.
- Highly organized, resourceful, and proactive-capable of juggling multiple priorities while staying laser-focused on customer outcomes.
- Familiarity with CRM tools (e.g., HubSpot, Pipedrive, Salesforce) and comfort working with data to inform decisions.
