Provide day-to-day support to boutique teams on CRM-related matters, including troubleshooting system access and coordinating new user account requests
Act as the first point of contact for CRM queries and liaise with regional/HQ teams when escalation is required
Client Experience
Coordinate with office and boutique teams the planning and execution of boutique client activations
Support the planning and execution of client experiences, including booking of flights, hotels, transportation, and restaurant reservations
Assist in managing detailed client itineraries and ensure seamless coordination of all arrangements
Provide on-ground or remote support for ad hoc client requests to deliver a high-touch experience
CRM Data Management & KPI Tracking
Assist in the preparation of CRM reports, including client activations, events, and campaign performance
Maintain and update client data within CRM platforms with accuracy and consistency
Ensure data hygiene standards are upheld to support reporting and client engagement strategies
Monitor CRM performance metrics and support the team in achieving monthly and annual KPIs
Provide competitor industry insights within the CRM space
Commercial support (25%)
Consolidate and analyze sell-in / sell-out data across SEAO markets, ensuring a high level of accuracy and consistency
Track key performance indicators including sales evolution, stock levels, product rotation, and aging inventory
Support performance monitoring against forecasts, highlighting trends and variances
Contribute to competitor and market intelligence tracking to inform business insights
Support the preparation of wholesale partner performance reviews and regional business updates
Support day-to-day coordination with retail & wholesale partners across SEAO markets
Reporting and admin (25%)
Coordinate weekly and monthly meetings (scheduling, meeting minutes...)
Coordinate and prepare regional and local reporting and presentations
Extraction and analysis of data (reporting and analytics)
Prepare ad hoc presentation and reports
Update and refresh daily dashboards and price list
Maintain and organize Shared Drive folders, admin housekeeping
Assist in preparation for business review, market visits and events
Assist management with regional visitors on schedule and agenda
