Network Development & Strategy
- Build a 3-year network development strategy for SEA, aligned with the Maison's global direction and market potential
- Identify and evaluate commercial development opportunities to expand the brand's footprint
- Establish strong relationships with mall management teams. Support lease negotiations with landlords to improve profitability
Sales Performance Management
- Develop the 3-year commercial sales plan
- Set ambitious yet realistic sales targets across the network and monitor performance
- Ensure robust follow-up and reporting of retail network results
- Validate each boutique's Commercial Action Plan, ensuring feasibility and timely follow-up
- Define and lead High Jewellery action plans, including participation in local and international events
Retail Partner Account Management
- Define and implement business plans to drive partner sell-out
- Ensure alignment between Retail Partner performance and Maison's strategic objectives through regular reviews and KPIs monitoring
- Support Retail Partners with operational excellence: optimize assortments, streamline stock management, and improve in-store client experience
- Drive retailization efforts through coaching, sharing of best practices
Retail Operations Excellence
- Guarantee the highest standards of boutique operations (client experience, client service, boutique maintenance)
- Ensure full implementation of Maison policies and procedures, adapted to local regulations where needed
- Support the deployment of dedicated tools to optimize Retail operations and improve productivity
Client Development & Clienteling
- In coordination with the Client team, lead the development and implementation of relevant boutique clienteling initiatives and CRM programs
- Represent and act as an ambassador of the Maison and the market during events and with clients
Team Management & Talent Development
- Inspire and motivate Boutique Managers to build cohesive and high-performing sales teams
- Manage Boutique Managers by tracking performance for overall team and individual staff
- Lead recruitment, performance reviews, feedback processes, succession planning, and coaching initiatives
- Collaborate closely with the local Trainer to build and execute Individual Training Plans for boutique management
Skills
- Retail / Retail Partner Strategy & Operations
- Business Development
- Sales Performance Management
- Client Development & CRM
- Talent Management
- Cross-functional Project Leadership
Experience
- 15 years in commercial leadership roles, ideally within luxury retail
- Proven experience in international companies and multicultural environments
- Solid retail operational background is essential
ATTITUDE
- Entrepreneurial spirit
- Client-centric mindset
- Results-focused
STRENGTHS
- Inspirational leadership with the ability to align and galvanize teams around a shared vision
- Strong communication and interpersonal skills
- High empathy and people-oriented leadership
- Resilience and adaptability under pressure
SCOPE
Geographical Area: Southeast Asia (Singapore, Malaysia, Thailand, and Export Markets)
Team Management: Direct management of 6 team members (office and retail)
