About Omnicom Media
Omnicom Media, an Omnicom (NYSE: OMC) Connected Capability, is the world's largest global media management network. Powered by the Omni Intelligence Platform, Omnicom Media agencies leverage $73.5 billion in billings, 40,000+ specialists across 70+ markets, and the industry's most powerful portfolio of Identity (Acxiom RealID™), Commerce (Flywheel), and Intelligence (Q™) assets to design dynamic Growth Ecosystems that enable the world's most ambitious businesses to grow faster and smarter.
The Omnicom Media portfolio includes leading global media agency brands OMD, Initiative, PHD, UM, Hearts & Science, and Mediahub; Data, Identity & Analytics powerhouses Acxiom and Annalect; and a broad spectrum of specialised services. For more information, visit omnicommedia.com
About the Role
As a Commercial Design Products Specialist at Omnicom Media, you will support the day-to-day management, governance, adoption and operational effectiveness of Commercial Design Products across the organisation.
This is a specialist-level role designed for someone who is highly organised, operationally strong, commercially aware and comfortable working across multiple stakeholders. The role reports into the Commercial Design Manager and supports the execution of product priorities across Commercial Design, agency teams, investment teams, operations, finance and specialist partners.
You will play a key role in ensuring that Commercial Design Products are properly documented, consistently adopted, clearly governed and effectively operationalised across the business. The role is particularly important as Commercial Design continues to scale product solutions through stronger planning discipline, product governance, agency enablement, performance intelligence and operating rhythms
Key Responsibilities
As a Commercial Design Products Specialist, you will:
- Support the operational management, adoption, governance and continuous improvement of Commercial Design Products across the organisation.
- Maintain product documentation, playbooks, FAQs, guidelines, templates, trackers and supporting materials.
- Support the Commercial Design Manager in managing product adoption, agency enablement and stakeholder follow-ups.
- Track product-related requests, briefs, client participation, project timelines, action items and outstanding dependencies.
- Coordinate with agency teams, investment teams, finance, operations, reporting teams and specialist partners to ensure smooth product execution.
- Support the preparation of commercial product updates, internal communications, training materials and stakeholder presentations.
- Maintain benchmark repositories, product learnings, planning references and product performance summaries.
- Support the development and upkeep of operating processes, governance workflows and escalation trackers.
- Assist with recurring business reviews, product performance updates, adoption tracking and commercial reporting.
- Identify opportunities to improve workflows, reduce manual effort and strengthen operational consistency through better process design, automation and AI-enabled ways of working.
Commercial Design Product Focus Areas
The role will support the Commercial Design Manager across the following areas:
- Product Operations & Governance: Maintain accurate product documentation, standard operating procedures, workflow guides, participation trackers, governance requirements, escalation logs and product repositories.
- Product Enablement & Adoption: Support agency teams in understanding how and when to use Commercial Design Products by maintaining enablement materials, FAQs, case studies, product one-pagers, training materials and internal communications.
- Planning, Benchmarking & Performance Intelligence: Maintain planning resources, benchmarks, product references, forecasting templates, KPI guides, performance summaries and structured learnings from past product activity.
- Process Improvement, AI & Automation: Identify repetitive workflows that can be simplified, automated or AI-enabled, and support the testing of new tools, templates, trackers and workflow improvements.
What You Will Gain
Through this role, you will:
- Gain hands-on experience in commercial product operations within a leading media organisation.
- Build strong exposure to Commercial Design Products, product governance and commercial enablement.
- Learn how commercial products are translated into agency adoption, client opportunities, planning frameworks and measurable business impact.
- Develop practical skills in stakeholder management, project coordination, process design, product documentation and business reporting.
- Work closely with experienced professionals across Commercial Design, Investment, Operations, Finance, Reporting and agency teams.
- Gain exposure to AI-enabled workflows, automation opportunities, commercial planning resources and operating model design.
- Understand how commercial products are scaled across a matrix organisation through governance, enablement, adoption tracking and performance intelligence.
Required Skills and Attributes
We are looking for someone who has:
- Strong organisational skills and the ability to manage multiple workstreams at the same time.
- Strong attention to detail and a commitment to accuracy.
- Good working knowledge of Microsoft Excel and PowerPoint.
- Comfort working with trackers, reports, documentation, timelines and product information.
- Strong written communication skills and the ability to structure information clearly.
- Good stakeholder management skills across different teams and seniority levels.
- A proactive attitude and strong follow-through.
- The ability to work independently after guidance, while knowing when to escalate.
- A process-driven mindset with interest in improving ways of working.
- Comfort working in a fast-paced, matrixed agency environment.
Exposure to media planning, digital platforms, commercial products, business operations, project management tools, Power BI, Tableau, AI productivity tools or automation workflows would be advantageous.
We Are Looking for Someone Who
- Is highly organised and operationally disciplined.
- Enjoys turning complexity into clear processes and practical next steps.
- Is meticulous and takes pride in producing accurate, well-structured work.
- Can manage multiple stakeholders and follow through on open actions.
- Is comfortable working with commercial information, campaign details, benchmarks and product documentation.
- Is proactive in identifying gaps, risks and improvement opportunities.
- Can support both strategic product priorities and day-to-day operational needs.
- Is curious about media, technology, AI, automation and commercial growth.
- Works well as part of a team and is comfortable supporting senior stakeholders.
Why Join Us
At Omnicom Media, you will be part of a global network shaping the future of media, data, creativity, technology and commercial innovation. You will be exposed to meaningful work across Commercial Design Products that help clients and agency teams achieve measurable business goals.
This role is designed for someone who wants to grow beyond traditional media operations and build experience in commercial product management, governance, enablement, performance intelligence and scalable operating models.
You will play an important role in helping Commercial Design Products become easier to understand, easier to adopt, easier to govern and easier to scale across the organisation.
