Commercial Customer Service Executive

Roles & responsibilities:

• Customer interface for production requirements and progress reporting.
• Assist the team in resolving production workflow stoppages pending customer response.
• Handle all administrative functions (Creation, Maintenance, Processing) relating to customers repair orders.
• Update Contract Summary Database (Ad hoc &Specific Aircraft)
• Process the release of credit hold with consultation with KAM.
• Regularly update customers on orders status and expected delivery dates.
• Co-ordinate all customers enquiries and provide timely responses.
• Manage customers expectation and satisfaction.
• Prepare repair/overhaul quotations liaise with customers on quotation acceptance and invoicing.
• Perform back up to other Commercial Customer Service Executives
• Facilitate and coordinate site visits/table inspections for workshop
• Perform any other duties as assigned.

Job requirements:

• Minimum Diploma in Business Administration, Marketing, Engineering or any relevant course.
• Preferably with MRO customer service experience