Who We Are
As Singapores longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, were on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asias leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Job Description
Commander who is in charge of O&T Command Centre that oversees the overall system health and cyber security operations of the Group.
Responsibility
- In charge of the Command Centre on-site monitoring and support teams, and assume command and control of extended support teams in times of incidents
- Ensures checks on key system & cyber health indicators based on Standard Operating Procedures Proactively reviews business volumes and trends for abnormalities.
- Take early prevention actions to avoid service disruptions Major Incident Management Digest, correlate and analyze information, events from multiple sources including monitoring events, users and cyber security alerts.
- Assess impact of incidents and work out workarounds & contingencies.
- Act as single point of command & control regionally to direct on-site staff to ensure events, incidents, and situations are handled and resolved promptly, and where necessary, escalate to and direct extended support teams.
- Track progress and drive early service restoration.
- Alert and update stakeholders timely, including senior management, on progress of incidents.
- Track the service restoration progress and escalate to senior management to activate crisis management if there is a potential breach in SLA Identify gaps to monitoring and track to completion these gaps Identify areas of improvements in problem restoration
- Perform regular drills to improve on incident handling.
Skills Required
- Possess interpersonal and communications skills through written and oral communication required to effectively interface with senior management, support & recovery team and monitoring operators
- Active listening skills, situational awareness and attention to details
- Strong cognitive skills to handle the steep learning curve required in our complex environment
- Strong analytical skills to process multiple channels of information and ability to make the correct judgment
- Willing and able to work shift hours (24x7) that include weekends.
- Works well under pressure, ability to multi-task and adapt to changing circumstances
- Works independently with minimal supervision
- Self-motivated individual with positive attitude that can accept unforeseen challenges, crisis and sometime disruptions to work life and personal life as part of the role
- Preferably with experience in major incident management, knowledge of banking services and ITIL trained.
What We Offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
