The Opportunity
- Adecco is partnering our client, a famous Tech MNC
- We are looking for a Command Center Operations Specialist
- Work location: East
- Work hour:
- First 3 months (training): Monday-Friday, 8:30am-5:30pm
- Posttraining: Shift work (exact schedule to be confirmed)
- The role will start out as a contract
- Candidates who are immediately available/ able to start work within short notice will be preferred
The Talent
- Qualification in Engineering, Logistics, Computer Science, or a related operational field
- Comfortable with dashboard interfaces, fleet management software (FMS), and CCTV monitoring systems.
- Strong attention to detail able to spot subtle anomalies in video or data streams
- Ability to stay calm and methodical during highpressure incidents
- Strong focus on accuracy when logging incident details
- Clear and concise written and verbal communication skills
- Experience in command centre operations (bus, rail, emergency services dispatch) - nice to have
- Understanding of Singapore road traffic rules - nice to have
- Class 3 / 3A driving licence - nice to have
Job Description
- Monitor live dashboards, sensors, and camera feeds to ensure the fleet is operating safely and within approved conditions.
- Detect and flag safety or compliance issues (e.g., unbelted/standing passengers, operator fatigue, vehicles operating outside permitted zones).
- Track system health alerts (e.g., hardware degradation, latency spikes, battery issues) and escalate when necessary.
- Log incidents in real time with accurate timestamps, maintaining a clear record of actions taken by operators, vehicles, and the command team.
- Gather key incident details such as vehicle state, location, environmental conditions, involved parties, and relevant sensor data.
- Preserve evidence by tagging and archiving video footage and system data to maintain proper chainofcustody for reporting.
- Execute incident SOPs and act as the central communication hub between safety teams, field operators, remote operators, and emergency services when needed.
- Provide timely context to customersupport teams during service disruptions so they can communicate effectively with affected passengers.
- Triage incoming alerts, escalate confirmed incidents, and support the preparation of accurate updates for external stakeholders when required.
- Review shift logs to identify recurring issues or nearmiss patterns and produce reports highlighting trends and potential safety risks.
- Plan, participate in, and execute simulations or tabletop exercises to prepare for various incident scenarios.
- Provide feedback to refine incidentresponse procedures and improve overall response efficiency.
Next Step
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to [Confidential Information]
- All shortlisted candidates will be contacted
Liu XinYang
EA Licence Number: 91C2918
Personnel Registration Number: R1988872
