Command Center Analyst

• Monitor Splunk, SolarWinds DPM, Cisco Thousand Eyes, Trend Micro, Imperva DAM and BigFix dashboards continuously during assigned 24x7 shift
• Identify, interpret and triage infrastructure, network, security and database activity alerts in real time
• Route alerts to the correct specialist resolver group within defined SLA response windows escalate P1/P2 immediately
• Create, update and close BMC Helix ITSM tickets for all alerts and incidents maintain accurate CMDB CI associations
• Follow documented escalation procedures for all alert types apply sound judgement on severity classification
• Monitor SLA countdown for open tickets and escalate at-risk tickets before breach
• Perform shift handover - document all open incidents, actions taken, active alerts and pending escalations
• Maintain the command centre operations log and contribute to knowledge base article updates
• Participate in scheduled alert tuning reviews provide feedback on false positives and threshold adjustments
• Support major incident bridge calls as required - maintain the incident timeline and update stakeholders
• Complete all mandatory tool and process training maintain certification in all command centre platforms

Interested applicants, please Email, [Confidential Information]

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.