Collections Officer, Group Risk Management

What you do 

• Work on a portfolio of unsecured restructured, non-performing, written off/shortfall accounts to achieve team targets
• Manage and achieve productivity standards in terms of dollars collected and call attempts
• Negotiate with debtors for acceptable repayment plans and negotiated settlement payments
• Review and assist debtors to restructure their unsecured accounts
• Take appropriate collection/legal actions for recovery of debt and minimise credit losses
• Liaise with Collection agencies on payment and make sure the payments were received
• Liaise with lawyers to pursue effective legal actions against debtors, follow up on such actions and ensure legal bills are submitted timely
• Ensure that collection actions taken are within corporate guidelines, collection policies and regulatory requirements
• Take on additional tasks and/or projects when assigned

Who you work with

• Group Risk Management works independently to protect, build, and drive our businesses. The team support good decision-making. With strong risk analysis. And a crucial, comprehensive role in sharpening our competitive edge. Optimising risk-adjusted returns. It's about seeking and adopting best-in-class practices. Protecting the group from unforeseen losses. Keeping risk within appetite. Embracing change and managing growth in one of the world's strongest banks. 
• Specifically, you will be part of the Collections Team, under the Group Consumer Credit Risk Management Department, which is responsible for managing credit risk and developing strategies to minimize losses.