Company Overview / Employee Value Proposition
Tembusu Financial Services is a trusted financial service provider specialising in two core product categories. We offer automotive loans tailored for consumers and car dealers, as well as property-based loans designed for businesses and individuals. Through our use of proprietary capital and flexible underwriting processes, we are able to expedite loan application decisions and provide financing solutions to clients who face challenges securing loans from traditional banks due to factors such as credit history, cash flow, and the Total Debt Servicing Ratio (TDSR). The award-winning Tembusu team brings together 50+ years of industry experience and has successfully funded over 2,000 deals totalling more than $1 billion.
Job Summary
Join Tembusu Financial Services as a Credit Control & Loan Collections Officer to manage customer account follow-ups and coordinate loan repayments efficiently.
Responsibilities
- Monitor loan repayment schedules and take action to ensure collections are made on time
- Contact customers through phone, email, or letters to follow up on overdue payments and secure repayments
- Process payments received via GIRO, bank transfers, cheques, or cash accurately and promptly
- Investigate overdue accounts to identify issues and propose suitable repayment plans to customers
- Collaborate with external partners to coordinate repossession, legal claims, or recovery actions when necessary
- Maintain detailed and accurate records of all loan collections activities to ensure compliance with company policies
- Assist with other finance and administrative tasks as needed to support the team's operations
Preferred competencies and qualifications
- Minimum 1 year of experience in financial services or loan recovery roles
- Proficient in using MS Excel and basic office software to manage data and communications
- Possess GCE O Level, LCCI, or equivalent qualification
- Demonstrate strong follow-up skills by effectively managing customer communications to improve repayment rates
- Exhibit attention to detail when handling payment processing and record-keeping tasks
- Ability to work independently and maintain focus under pressure to meet deadlines
- Prior experience or exposure to auto-financing is advantageous
What You'll Get
- Stable full-time role with opportunities for career growth in financial services
- Friendly team environment with supportive colleagues
- Convenient office location near MRT
Working Hours
- Full-Time: Monday to Friday, 9:00 AM - 6:00 PM
