Develop and implement collection strategies for Consumer and SME loan portfolios, including segmentation and treatment actions (e.g., phone collection, field collection, legal recovery, and outsourced collections).
Monitor collection performance and portfolio trends through data analysis and reporting.
Prepare and maintain daily, weekly, and monthly MIS reports for portfolio performance and collection productivity.
Analyze collection effectiveness and identify opportunities to improve collection rates and operational efficiency.
Improve Collection strategy and efficiency through Champion and Challenger testing.
Support debt resolution programs, including restructuring and settlement arrangements for customers.
Coordinate legal recovery actions and work closely with internal legal teams when required.
Manage and monitor the performance of external collection agencies against established KPIs and service standards.
Partner with Risk, Operations, Product, and Technology teams to enhance collection processes and systems.
Develop collection capacity plan to ensure sufficient resources to support optimal collection activities.
Support ad-hoc reporting and deep-dive analytics to better understand collection performance.
Requirements
Bachelor's degree in Finance, Business, Economics, Statistics, or a related field.
2-3 years of experience in collections, recoveries and collection analytics in financial industry.
Strong SQL skills with experience in MIS reporting and data analysis.
Good understanding of collection strategies, delinquency management, and recovery processes.
Experience managing collection agencies and familiarity with legal recovery procedures is preferred.
Strong analytical, communication, and stakeholder management skills.
Proactive, detail-oriented, and able to work in a fast-paced environment.
