COLDROOM ASSISTANT (FULFILMENT & OPERATIONS)

ABOUT THE ROLE

Toko Warisan is strengthening our backend operations to support our growing retail and e-commerce channels across Singapore. We are looking for a Coldroom Assistant (Fulfilment & Operations) to be based at our coldroom/warehouse facility.

This role focuses on handling frozen inventory, preparing online orders, and fulfilling outlet stock requirements, ensuring all orders are processed accurately, efficiently, and in a timely manner.

This is a hands-on and structured role, ideal for individuals who are comfortable working in a coldroom environment and take pride in maintaining smooth operational flow.

KEY RESPONSIBILITIES

Coldroom & Fulfilment Operations

. Picking, packing, and preparing online (e-commerce) orders accurately and on time

. Fulfilling and preparing outlet replenishment orders for scheduled deliveries

. Ensuring all items picked match order requirements (quantity, product type, condition)

. Packing goods securely to maintain product quality, especially frozen items

Inventory & Stock Handling

. Receiving incoming goods, conducting physical checks, and verifying quantities

. Organising and storing inventory according to FIFO (First-In-First-Out) practices

. Performing stock replenishment, expiry checks, and basic stock-taking

. Reporting discrepancies, damages, or low stock to the supervisor

Coldroom Management

. Maintaining cleanliness, hygiene, and organisation within the coldroom

. Ensuring proper handling of frozen products to maintain quality and compliance

. Following safety procedures when working in cold storage conditions

Online Operations Support

. Ensuring all online orders are processed within the required timeline

. Coordinating with the e-commerce team on order status, shortages, or issues

. Supporting smooth daily operations for order fulfilment and dispatch readiness

General Duties

. Supporting overall warehouse/coldroom operations when required

. Assisting team members to ensure daily fulfilment targets are met

. Any other duties assigned by the Operations or Warehouse Supervisor

WHO WE ARE LOOKING FOR

. Physically fit and able to lift up to 15kg

. Comfortable working in a coldroom/freezer environment

. Responsible, reliable, and detail-oriented

. Able to work independently and as part of a team

. Good time management and able to meet daily fulfilment timelines

. Willing to work overtime when required

REQUIREMENTS

. Minimum 1-2 years of experience in warehouse, logistics, or fulfilment operations preferred

. Experience in e-commerce order fulfilment is an advantage

. Secondary education and above

. Basic understanding of inventory handling (FIFO, stock control)

GOOD TO HAVE

. Experience handling frozen or cold storage products

. Familiarity with Warehouse Management Systems (WMS) or basic MS Office

. Prior experience in retail fulfilment or grocery operations

WHY JOIN US

. Stable role in a fast-growing retail brand

. Clear progression pathway to Senior Operations / Fulfilment roles

. Structured and process-driven working environment