Cobbler, Singapore

MAIN OBJECTIVE – JOB SUMMARY

As a Cobbler at our company, you play a pivotal role in delivering exceptional service and craftsmanship. You will bring your expertise into repair and remake services, infusing each product with a new lease on life, within the sustainabillity strategy. We value the ability to engage empathetically with our customers, providing a personalized experience that fosters long-term relationships. Our ideal candidate thrives in a collaborative environment, celebrates youniqueness, and is dedicated to excellence in every aspect of their work.

ESSENTIAL DUTIES AND RESPONSABILITIES

Sales & Client Experience

• Offer a warm welcome to clients, making everyone feel part of the Global Golden Community.
• Managing a comprehensive range of shoe repair services for footwear, including stitching, cleaning, disinfection, stain/water repellent treatments, and expert restoration treatments to breathe new life into footwear.
• Managing a complete range of remake/customization services to allow customers to inject their story in each pair of footwear, making them truly unique.
• Collaborate with the team in sales, pre-and-after-sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store.
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.

Brand & Product

• Passionately convey the brand's vision and heritage to clients, representing its values authentically.
• Infuse GG brand identity to co-create GG items consistently and in a respectful way.
• Maintain the cobbler area in good conditions adhering to our visual merchandising standards.

Operations & Compliance

• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards
• Utilize IT and digital tools effectively to enhance business processes and customer engagement

Requirements:

• Good Level of English
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as an advantage
• Strong communication skills, with the ability to listen actively and engage thoughtfully
• A problem solver who can identify issues, evaluate solutions, and make informed decisions.
• A team player who values collaboration and can work towards common goals.
• Effective time management, prioritizing tasks efficiently.
• Flexibility to adapt to the evolving needs of the business and our customers.
• Have at least 1 year experience in shoemaking and shoe repair.

Store Location: Singapore Paragon