Cluster Manager

Role Overview

We are looking for an experienced and driven Cluster Manager to oversee the operations of 3 food courts, ensuring smooth daily management, strong tenant relationships, and consistent business growth.

This role requires a highly capable leader with strong management skills, operational excellence, and a sales-driven mindset (30% focus on revenue growth, leasing, and business development).

Key Responsibilities

Operations Management

. Oversee daily operations of 3 food courts to ensure smooth and efficient performance.

. Manage site supervisors, operations teams, and service staff across all locations.

. Ensure cleanliness, maintenance, safety, and compliance standards are met.

. Monitor manpower planning, rostering, and productivity.

. Resolve operational issues, customer complaints, and tenant concerns promptly.

. Implement SOPs and improve workflow efficiency across all outlets.

. Conduct regular site inspections and performance reviews.

. Manage budgets, operating costs, and P&L performance.

. Ensure excellent customer experience across all food court locations.

Sales & Business Development

. Drive sales growth and footfall strategies for all food courts.

. Build strong relationships with tenants to improve sales performance.

. Identify opportunities for promotions, events, and marketing campaigns.

. Support leasing efforts by sourcing and onboarding quality tenants.

. Analyse tenant sales performance and recommend business improvement plans.

. Negotiate renewals, rental opportunities, and revenue enhancement initiatives.

Requirements

. Minimum 5 years experience in food court, retail mall, F&B operations, or multi-site management.

. Proven experience managing multiple outlets / locations.

. Strong leadership and people management skills.

. Good understanding of tenant management and leasing coordination.

. Sales-oriented mindset with business growth experience.

. Strong problem-solving and decision-making ability.

. Able to work under pressure in a fast-paced environment.

. Good communication and stakeholder management skills.

. Proficient in budgeting, reporting, and operations planning.

Preferred Qualities

. Hands-on leader who can be on-site when required.

. Strong discipline, accountability, and execution skills.

. Good network within F&B / retail industry is an advantage.

. Customer-focused and commercially driven.