Company Description
HMI OneCare Clinic, part of HMI Medical, is a leading General Practitioner (GP) clinic chain in Singapore established in 2013 by experienced doctors. With over 35 clinic locations islandwide, the clinic provides comprehensive primary healthcare services, including acute consultations, minor procedures, statutory check-ups, health screenings, and vaccinations. Guided by the core values of Compassion, Competence, and Collaboration, HMI OneCare Clinic is dedicated to delivering accessible and quality healthcare. The team consists of more than 200 committed professionals, including clinic assistants, nurses, doctors, and administrative staff, striving to make a difference in healthcare delivery.
Cluster Leader Job Description:
Leadership and Management
- Lead and manage multiple GP clinics staff, budgets, and resources.
- Develop and implement strategic plans to achieve clinical, financial, and operational goals.
- Foster a culture of excellence, innovation, and continuous improvement.
- Mentor and develop team members to enhance their skills and performance.
- Conduct performance appraisals and provide constructive feedback.
Clinical Operations
- Oversee clinical services, ensuring quality, safety, and compliance with regulations.
- Develop and implement clinical protocols, guidelines, and standards.
- Manage clinic workflows, patient flow, and resource allocation.
- Manage staff schedules, leave, and rostering to ensure adequate coverage.
- Manage clinic supplies, equipment, and inventory.
- Ensure adequate stock levels and timely ordering.
- Monitor and improve patient wait times and appointment availability.
Patient Experience
- Foster a patient-centered culture, ensuring high-quality care and satisfaction.
- Develop and implement patient engagement strategies.
- Monitor patient feedback and implement improvements.
- Ensure effective communication with patients, families, and carers.
- Develop and implement patient education programs.
Business and Finance
- Develop and implement business growth strategies.
- Monitor key performance indicators (KPIs) and adjust strategies accordingly.
- Ensure effective billing, coding, and insurance claims management.
- Develop and implement cost-saving initiatives.
Collaboration and Communication
- Collaborate with healthcare professionals, stakeholders, and partners.
- Communicate effectively with teams, patients, and external parties.
- Develop and maintain relationships with local healthcare providers.
- Participate in quality improvement initiatives and audits.
Quality and Safety
- Ensure compliance with quality and safety standards.
- Develop and implement quality improvement initiatives.
- Monitor and report on quality and safety metrics.
- Conduct regular clinical audits and implement improvements.
- Develop and implement infection control and risk management strategies.
Human Resources
- Conduct performance management and disciplinary processes.
- Ensure effective employee engagement and retention strategies.
Additional Responsibilities
- Prepare special reports or analysis on clinic performance, patient trends, or other topics as requested by senior management.
- Represent the clinic in internal meetings, such as leadership meetings or any other meetings as requested by senior management.
- Perform other duties and responsibilities as assigned by senior management to support the clinic's operations and goals.
