Cluster IT Manager (Conrad Singapore Marina Bay and Conrad Singapore Orchard)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Cluster IT Manager is responsible for overseeing the planning, implementation, maintenance and security of the hotels technology infrastructure. This role ensures that all IT systems support operational excellence and enhance the guest journey. From front-of-house platforms to back-of-house systems, the role safeguards system reliability, data integrity and cybersecurity while enabling teams to operate efficiently and confidently. The position works closely with properties leadership and regional technology teams to ensure alignment with corporate standards and business objectives.

What will I be doing

As the Cluster IT Manager, you will be responsible for performing the following tasks to the highest standards:

GENERAL DUTIES

• Oversee the daily operations of the hotels IT infrastructure, including network systems, servers, hardware and software platforms.

• Ensure reliable performance of property management systems, point-of-sale systems, telephony, Wi-Fi and other operational technologies.

• Monitor system performance, conduct preventive maintenance and implement upgrades as required.

• Provide technical support to all departments, resolving user issues efficiently to minimise operational disruption.

• Maintain system security protocols, user access controls and data backup procedures.

• Ensure compliance with corporate IT standards and certification requirements.

• Support the execution of system implementations, upgrades and technology refresh projects.

• Work closely with department heads to understand operational needs and recommend technology enhancements.

FINANCIAL PERFORMANCE & OPERATIONS

• Support budget planning for IT infrastructure, upgrades and capital expenditures.

• Monitor IT-related expenses to ensure cost efficiency and value optimisation.

• Evaluate vendor contracts and service agreements to ensure service quality and commercial prudence.

• Identify opportunities to enhance operational efficiency and productivity improvement through technology solutions.

• Support leadership in technology-related investment planning and long-term infrastructure strategy.

GUEST EXPERIENCE & BRAND REPRESENTATION

• Ensure all guest-facing technology, including Wi-Fi and in-room systems, operates reliably and enhances the overall stay experience.

• Support seamless digital interactions across booking, check-in and guest services platforms.

• Maintain discretion and confidentiality in handling guest data and sensitive information.

• Uphold brand standards by ensuring technology infrastructure reflects professionalism, reliability and excellence.

EXPECTATIONS

• Always maintain a consistently professional demeanor.

• Represent the hotels positively in all interactions with internal and external stakeholders.

• Always adhere to company policies and procedures, including IT governance, data protection standards, Health & Safety policies, HR guidelines and compliance trainings.

• Demonstrate strong ownership and accountability over all hotel technology systems.

• Effectively manage workload and priorities with sound judgment and discretion.

• Foster clear and effective communication across departments to ensure seamless IT support.

• Exhibit strong leadership skills to guide, support and develop team members where applicable.

• Champion company values and foster a collaborative and solutions-oriented culture.

What are we looking for

A Cluster IT Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Diploma or Degree in Computer Science, Information Technology or a related field.

• Relevant professional certifications (e.g., CompTIA, Cisco, Microsoft or equivalent).

• Strong knowledge of hospitality systems and IT operational best practices.

• Experience in network administration, cybersecurity and cloud-based solutions.

• Proven leadership and project management capabilities.

• Excellent troubleshooting, analytical and communication skills.

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!