Cluster General Manager

Overview: We are looking for an experienced and dynamic Cluster General Manager to oversee the operations and commercial performance of a lifestyle hotel portfolio in Singapore. This role is responsible for maximizing revenue, market share, guest satisfaction, and profitability (GOP & EBITDA), while building a high-performing team culture and delivering exceptional guest experiences.

Key Responsibilities:

• Lead overall hotel operations to drive financial results, guest satisfaction, and team engagement.
• Develop and execute strategies across Rooms, F&B, Events, Sales, Revenue, Digital Marketing, Loyalty, and Distribution to achieve commercial success.
• Use data and analytics to track performance, identify opportunities, and implement improvements.
• Oversee budget planning, forecasting, cost control, and ensure P&L accountability.
• Foster a service-driven, innovative culture, empowering teams to exceed guest expectations.
• Ensure compliance with internal controls, HR policies, and regulatory standards.
• Partner with corporate and regional teams on strategic initiatives, marketing campaigns, and community engagement.
• Maintain high standards in asset care, preventive maintenance, and crisis management.
• Create an inclusive, energetic work environment that encourages teamwork, creativity, and continuous improvement.

Requirements:

• Minimum 5 years experience as a General Manager in the Singapore hospitality market (cluster experience preferred).
• Proven strengths in sales, revenue management, and food & beverage operations.
• Strong leadership with a hands-on, people-first approach.
• Degree in Hospitality or Business; Master's degree preferred.
• Excellent communication, organizational, and financial acumen.
• Proficient in using data and tech tools to drive operational success.
• Demonstrated ability to build a strong service and performance culture across teams.
• Experience managing budgets, cost controls, and commercial strategies across multiple properties.
• Innovative, resourceful, and thrives in a fast-paced, dynamic environment.