Cloud Support Engineer (Junior)

Job Summary

We are looking for a motivated Cloud Support Engineer to join our growing technical team. This role is ideal for candidates with 1-3 years of experience in cloud support, system administration, or IT infrastructure who are passionate about cloud technologies and eager to build their career in cloud computing.

You will be responsible for supporting customers with cloud products, troubleshooting technical issues, and ensuring the stable operation of cloud services.

Key Responsibilities

• Provide first-line technical support for cloud infrastructure and cloud-based services.
• Assist in the deployment, configuration, and maintenance of cloud resources, including virtual machines, storage, networking, and databases.
• Monitor cloud environments and respond to incidents, system alerts, and customer support requests.
• Troubleshoot technical issues related to Windows/Linux servers, networking, and cloud platforms.
• Work closely with internal engineering teams to resolve technical issues and escalate complex cases when required.
• Support cloud migration, implementation, and testing activities.
• Prepare technical documentation, user guides, and support reports.
• Assist in conducting product demonstrations and customer training where required.
• Stay up to date with cloud technologies, product releases, and industry best practices.
• Participate in on-call support or shift rotations where applicable.

Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• 1-3 years of experience in technical support, cloud support, system administration, or IT infrastructure.
• Basic knowledge of public cloud platforms such as Alibaba Cloud, AWS, Azure, or Google Cloud Platform (GCP).
• Familiarity with Windows and Linux operating systems.
• Cloud certifications (AWS Cloud Practitioner, Alibaba Cloud ACA, Microsoft Azure Fundamentals, or equivalent) are an advantage but not mandatory
  

Regret to inform that only shortlisted candidates will be notified.
www.dadaconsultants.com
EA Registration Number: R1878287
Business Registration Number: 201735941W.