We are looking for a motivated Cloud Support Engineer (L1 )to provide first-level technical support across multiple projects. The role involves monitoring, troubleshooting, and resolving issues in AWS and Azure environments, ensuring smooth operations and timely escalation when required.
Key Responsibilities
- Monitor system health, performance, and availability across AWS and Azure
- Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams
- Support users with access, configuration, and environment-related queries
- Maintain documentation of incidents, resolutions, and escalation processes
- Collaborate with cross-functional teams across multiple projects
- Ensure compliance with security and operational standards
Required Skills & Qualifications
- Basic knowledge of AWS (EC2, S3, IAM, CloudWatch)
- Basic knowledge of Azure (VMs, Storage, AD, Monitor)
- Familiarity with ticketing tools (e.g., ServiceNow, Jira)
- Strong troubleshooting and communication skills
- Ability to handle multiple tasks concurrently.
- Should be open to support outside working hours/ Standby and on-call arrangements
Preferred
- Exposure to ITIL processes
- Basic scripting (PowerShell, Bash, Python)
- Prior internship or experience in cloud support roles
