Cloud Service Delivery Director

The Cloud Services Delivery Director is a strategic leadership role focused on building the next generation of cloud engineering talent. You will be responsible for spearheading a high-impact Graduate Trainee Program, taking 10 fresh graduates and transforming them into production-ready Cloud Consultants. This role combines technical architecture oversight with intensive mentorship, operational excellence, and talent development.

Key Responsibilities

* Program Leadership: Design and execute a 12-to-18-month roadmap for the Graduate Trainee cohort, balancing theoretical learning with practical application.

* Technical Mentorship: Lead the Training & Certification track, ensuring all 10 trainees achieve professional-level certifications (e.g., AWS Solutions Architect, Azure Solutions Architect, or Google Professional Cloud Architect).

* Sandbox & Lab Management: Oversee the architectural setup and governance of cloud sandbox environments. You will ensure trainees have a safe, cost-controlled space to practice deployments, IaC (Terraform/Bicep), and security protocols.

* OJT (On-the-Job Training) Integration: Act as the bridge between the training lab and live client projects. You will identify shadowing opportunities and gradually transition trainees into billable delivery roles.

* Performance Management: Set KPIs for the cohort, conduct regular technical assessments, and provide hands-on coaching to ensure 100% program graduation and readiness.

* Stakeholder Management: Report to executive leadership on the ROI of the trainee program, resource utilization, and the readiness of the talent pipeline for upcoming cloud migration projects.

Required Qualifications & Experience

Experience

10+ years in IT Service Delivery, with at least 5 years specifically in Cloud Services (Public/Hybrid).

Leadership

Proven track record of managing technical teams; prior experience in leading Academy or Graduate programs is a significant plus.

Cloud Mastery

Deep technical expertise in AWS, Azure, or GCP. Must be able to speak the language of developers and architects.

Certifications

Valid Professional-level Cloud Architect certifications. PMP or Prince2 is preferred for delivery methodology.

Soft Skills

Exceptional patience, pedagogical skills, and the ability to simplify complex architectural concepts for entry-level talent.

Core Competencies

* Architectural Vision: Ability to design dummy projects for the sandbox that mimic real-world enterprise challenges (auto-scaling, disaster recovery, CI/CD pipelines).

* Financial Governance: Managing the cloud consumption spend within the trainee sandbox environments (FinOps).

* Strategic Delivery: Understanding how to shift from a training mindset to a delivery mindset without compromising project quality.

Note: The success of this role is measured not just by project delivery, but by the technical maturity and retention of the 10 trainees under your guidance.