Cloud Reliability Engineering Internship (Shenzhen)

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What The Role Entails

Position Overview

Tencent Cloud is offering 2026–2027 graduates the opportunity to join our Cloud Reliability Engineering Internship Program. Running from May–Aug 2026, you will gain first-hand experience in backend engineering support for large-scale cloud infrastructure. As the escalation point for critical incidents, you will work alongside senior engineers to troubleshoot complex distributed systems, conduct root cause analysis, and ensure high availability of Tencent Cloud services. This program is ideal for students eager to sharpen their cloud engineering and problem-solving skills while contributing to mission-critical backend operations.

Internship Period: May-Aug 2026 (Extendable)

Location: Shenzhen / Beijing / Shanghai (depending on team placement)

Eligibility: 2026–2027 Graduates

Perks: Internship allowance, Accommodation allowance, Return flight ticket allowance, Company canteen & gym, Corporate insurance, Festive gifts, and more!

Responsibilities

• Troubleshoot and resolve complex issues across compute, storage, networking, container, and database services.
• Perform in-depth log analysis, system diagnostics, and root cause investigations for escalated incidents.
• Support service reliability by contributing to monitoring, alerting, and incident response processes.
• Collaborate with R&D teams to reproduce defects, provide technical insights, and propose fixes.
• Contribute to internal tooling (e.g., scripts, automation) to enhance troubleshooting efficiency.
• Draft post-mortem reports and contribute to the continuous improvement of support documentation and knowledge bases.

Requirements:

• Pursuing a Bachelor's/Master's in Computer Science, Software Engineering, or related fields.
• Able to commit 3 months full-time internship in China.
• Expected graduation in 2026–2027, with a valid student status during the internship.
• Strong foundation in Linux systems, TCP/IP networking, and distributed systems concepts.
• Proficiency in at least one programming or scripting language (Python, Go, Java, Shell).
• Familiarity with public cloud platforms (AWS, Azure, GCP, or Tencent Cloud) is highly advantageous.
• Strong problem-solving skills, with the ability to dive deep into complex technical issues.
• Excellent communication skills in English and Mandarin, both spoken and written; additional APAC languages (Thai, Bahasa, Japanese, Korean etc.) are a plus.

Kickstart your career in product management with Tencent Cloud — apply now and be part of shaping the future of cloud technologies!

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.