Type: Full Time / Permanent position
Location: Singapore, office based
Structure: Standard office hours (No on-call / No night-shift)
We are currently seeking a Cloud Operations Engineer to support the monitoring, triage, and coordination of operational incidents across cloud infrastructure within a large-scale hyperscale data centre environments.
Responsibilities
- Monitor cloud infrastructure using enterprise monitoring and alerting platforms.
- Respond to infrastructure alarms and operational events affecting cloud platforms and supporting infrastructure.
- Investigate alerts, assess operational impact, perform initial troubleshooting, and determine the appropriate escalation path.
- Act as the first point of contact for cloud infrastructure incidents affecting production environments.
- Coordinate with Platform, Infrastructure and Site Operations teams throughout the incident lifecycle.
- Perform first-line troubleshooting across cloud infrastructure and supporting platforms, escalating complex issues where required.
- Manage incidents through to resolution, ensuring accurate documentation, timely communication and operational updates.
- Track operational events, incidents and maintenance activities through JIRA and internal ticketing systems.
- Produce detailed incident reports, shift handovers and operational documentation.
- Support planned maintenance and operational changes by following established operational procedures and runbooks.
- Contribute to maintaining the availability and reliability of one of the world's largest hyperscale technology environments.
Required Skills
- Experience monitoring enterprise infrastructure using monitoring, alerting or event management platforms.
- Exposure to Linux-based environments, cloud infrastructure, virtualised environments or enterprise platforms.
- Experience investigating technical incidents and coordinating resolution across multiple technical teams.
- Experience working with ticketing or incident management platforms such as JIRA, ServiceNow or similar.
- Strong troubleshooting, analytical and problem-solving skills.
- Experience following operational procedures, runbooks and documented processes.
- Excellent communication skills with the ability to remain calm and methodical in a fast-paced operational environment.
