We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you'll thrive in, then you're in the right place. Join us on our journey to advancing the technological world through innovation and creativity.
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Responsibilities
- Handling tickets / Incidents via Service Now platform
- Lead technical incident calls as a SME
- Troubleshooting and providing break fix support to technical issues
- Perform root cause analysis of raised issues
- Defining process improvements and ensuring that the processes are adhered to
- Take shared ownership of resolving issues in a SLA driven environment
- Mentoring / training team members as a SME
- Testing and auditing as required from time to time
- Improves and maintains customer and employee satisfaction
- Work as part of a Follow the Sun support global support model
Technology Knowledge :
- Deep knowledge in R&S
- AWS Certified Advanced Networks / Cloud Architect or Azure Network components;
- Native AWS Load Balancers experience
- Hyperscalers integration with on-prem DCs, sites and application impacts;
- Capacity planning for hyperscalers and on-prem components
- Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)
- SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)
- Switch Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)
- WLAN Cisco
- Cisco Meraki
- Virtual Load Balancer - F5
- Desirable P5G
Qualifications :
- Min 10+ years of Network Engineer experience supporting global network infrastructures;
- Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment
- Engineering level Hyperscalers accreditation
- Experience in working as part of a global support (follow the sun) model
- Cisco CCIE and other industry standard networking certifications
- Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
- Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
- Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.
- Extensive hands-on experience with:
- Cisco ASR, ISR and Catalyst product families
- Cisco Meraki Devices MS and MX Series.
- Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches
- Wireless LAN technologies Cisco and Aruba
- F5 Load balancers
- Cisco SD-WAN
Why Us
- We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
- Our company is extremely diverse with 165 nationalities represented
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
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