Cloud Network Specialist

Responsibilities

. Handling tickets / Incidents via Service Now platform

. Lead technical incident calls as a SME

. Troubleshooting and providing break fix support to technical issues

. Perform root cause analysis of raised issues

. Defining process improvements and ensuring that the processes are adhered to

. Take shared ownership of resolving issues in a SLA driven environment

. Mentoring / training team members as a SME

. Testing and auditing as required from time to time

. Improves and maintains customer and employee satisfaction

. Work as part of a Follow the Sun support global support model.

Technology Knowledge

. Deep knowledge in R&S

. AWS Certified Advanced Networks / Cloud Architect or Azure Network components

. Native AWS Load Balancers experience

. Hyperscalers integration with on-prem DCs, sites and application impacts

. Capacity planning for hyperscalers and on-prem components

. Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)

. SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)

. Switch - Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)

. WLAN - Cisco

. Cisco Meraki

. Virtual Load Balancer - F5

. Desirable - P5G

Qualifications

. Min 10+ years of Network Engineer experience supporting global network infrastructures

. Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment

. Engineering level Hyperscalers accreditation

. Experience in working as part of a global support (follow the sun) model

. Cisco CCIE and other industry standard networking certifications

. Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.

. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.

. Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.

. Extensive hands-on experience with:

o Cisco ASR, ISR and Catalyst product families

o Cisco Meraki Devices MS and MX Series.

o Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches

o Wireless LAN technologies - Cisco and Aruba

o F5 Load balancers

o Cisco SD-WAN

EA Number: 11C4879