Job Description & Requirements:
- Lead end-to-end VM migration activities from on-premise to Azure using tools such as Azure Migrate.
- Plan and execute migration strategies including rehost,replatform, and modernization approaches.
- Ensure all migration phases (assessment, design, execution,validation, cutover, and stabilization) are delivered cohesively.
- Identify dependencies, risks, and mitigation strategies for migration workloads.
- Provide technical assurance, governance, and escalation support throughout the migration lifecycle.
- Collaborate with application, infrastructure, and business teams to align migration outcomes with business objectives.
Cloud & Infrastructure Engineering
- Design and implement Azure Virtual Machine environments and hybrid networking solutions.
- Support infrastructure modernization initiatives including DR, backup, and high availability solutions.
- Ensure best practices in performance, scalability, security, and cost optimization.
Advanced Technical Support &Operations
- Work independently with general direction to resolve escalated incidents and service requests within SLA timelines.
- Provide fourth-level support for complex incidents and perform deep root cause analysis.
- Proactively monitor, identify, and resolve issues before they impact services.
- Act as an escalation point for critical client and business-impacting incidents.
- Maintain accurate and timely ticket updates, ensuring proper documentation of resolution activities.
Service Delivery & Process Excellence
- Ensure delivery of contracted managed services outcomes and continuous service improvement.
- Support, track, and document change implementation activities
- Proactively identify opportunities for automation and operational optimization.
- Perform quality audits across processes, service experience, and ticket management.
- Contribute to disaster recovery planning, testing, and execution.
- Collaboration, Leadership & Knowledge Sharing
- Communicate effectively with cross-functional teams and stakeholders to ensure seamless service delivery.
- Mentor and coach L1-L3 engineers, sharing knowledge and driving technical capability uplift.
- Support project delivery activities within the technology domain as required.
- Act as a subject matter expert across cloud and infrastructure domains.
Required Skills & Qualifications:
- 8-12 years of overall IT infrastructure and project delivery experience.
- Minimum 4+ years of hands-on experience in Azure migration projects.
Strong expertise in:
- Azure Migrate and Azure Virtual Machines
- Windows and Linux server migration
- Hybrid networking and connectivity
- Infrastructure modernization(DR, backup, HA)
- Migration governance and delivery frameworks
- Proven experience inlarge-scale enterprise migration projects.
- Strong troubleshooting skills across multi-domain environments (cloud, networking, security, compute)
- Experience working within ITIL-based service management environments.
Key Competencies :
- Strong stakeholder management and communication skills.
- Ability to operate effectivelyin high-pressure, complex environments.
- Proactive problem-solving and analytical thinking.
- Strong client service orientation and focus on delivering value.
- Ability to lead, mentor, and influence technical teams.
Qualifications and Certifications :
Bachelor's degree in IT,Computer Science, or related field (or equivalent experience).
Preferred certifications:
- Microsoft Certified: AzureSolutions Architect Expert
- Azure Administrator / AzureMigration certifications
- VMware, Networking (CCNP/CCIE),or Security certifications (CISSP, etc.)
- Additional certifications across cloud, infrastructure, and enterprise platforms are advantageous.
