Cloud Engineering Manager

Overview

Microsoft has an exciting opportunity for an experienced engineering manager to join our Sovereign Cloud Program, leading a team of engineers to build out and support networking and operational infrastructure in Microsoft's National Partner Clouds (NPCs).

NPCs are specialized cloud environments that are designed to comply with the data laws of specific countries and regions. You would be part of the team responsible for

• enabling secure cross-domain data transfer between the Azure public cloud and the NPCs
• enabling secure operational access to the NPCs for the local operations team
• NPC operations infrastructure - including WAN and LAN connectivity

We are looking for an experienced Senior Software Engineering Manager who

• thrives in a fast-paced, dynamic environment
• loves solving complex problems
• has experience working closely with customers
• has experience with mission-critical and highly assured environments

At Microsoft, our managers help bring our culture to life. Managers are expected to model, coach, and care to help reinforce our culture and create an environment where everyone can do their best work.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Lead, coach and care for a team of engineers to build and subsequently support key infrastructure in Microsoft's NPCs.

This includes:

• Building a happy, safe and effective team culture and supporting processes.
• Building great partnerships with appropriate stakeholders (e.g. project managers and technical leads) to determine requirements and coach your team to do the same.
• Delivering against project plans, release plans, and work items in coordination with appropriate stakeholders
• Coaching your team and driving their efforts to ensure the correct processes are followed to achieve requisite security, privacy, safety, and accessibility standards.
• Creating and assuring presence of evidence to demonstrate compliance
• Implementing appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value.
• Building and maintaining communication with key partners across the Microsoft ecosystem of engineers. Acting as a key contact for leadership to ensure alignment with partners expectations.
• Coaching others and driving efforts to integrate instrumentation for gathering telemetry data on system behaviour such as performance, reliability, availability, utility, and safety mechanisms. Driving sustainment of feedback loops from telemetry resulting in subsequent designs. Creating outputs of telemetry such as notifications or dashboards.
• Coaching others in operations of live service as issues arise on a rotational, on-call basis.
• Coaching others to implement solutions and mitigations to complex issues impacting performance or functionality of Live Site services.
• Reviewing and writing postmortems and sharing insights with team.
• Driving ongoing performance assessment and management processes.
• Helping your team members grow and realize their potential.

Qualifications

Required:

• Bachelor's Degree or equivalent, with at least 7 years of experience leading teams to design, develop and support products/solutions in complex IT environments.
• Strong leadership skills, able to develop and grow a diverse team of individuals to collaborate as a cohesive team in delivering outcomes.
• 3+ years experience as a people manager.
• Strong knowledge of the foundations of secure IT infrastructure, IP networking and system administration
• Knowledge or experience of security requirements, controls and solutions
• Strong sense of accountability, solid project management and outstanding communication skills

Preferred:

• Knowledge and experience of secure management environments utilizing Active Directory, Group Policy, VPN, MECM, Windows Desktop deployments and application installations
• Knowledge and experience deploying/configuring and maintaining Network environments (both in physical platforms and Azure) including: L2/L3 Routing (BGP) & Switching, Firewalls (NAT & ACLs), IPSEC VPN.
• Experience of being part of an international team working across multiple continents and cultures.
• Experience of the challenges of system and service management in high security domains.
• Knowledge of Cross Domain Solutions

Security Clearance Requirements:
This role requires access to sensitive company and customer information. Security clearance ensures regulatory compliance, mitigates security risks, and validates the candidate's trustworthiness for high-security environments.

Candidates must be able to meet Microsoft, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: Required upon hire/transfer and every two years thereafter.

• Singapore Category 2 Clearance (as applicable): Candidates must be willing to undergo a Cat 2 background check, which may include:

  • Verification of identity and citizenship status

  • Review of education and employment history

  • Criminal record screening

  • Financial or bankruptcy checks, where applicable

  • Assessment of potential security risks (excluding full-scope family investigations required for Category 1)

• Customer or government screening requirements: As needed over time.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.