Cloud Engineer

The Cloud Engineer is responsible for the hands-on migration of on-premise virtual machines and infrastructure workloads to Microsoft Azure. This role supports migration execution, validation, troubleshooting, and post-migration stabilization under the guidance of the Technical Lead.

In addition, the role operates within a managed services environment, ensuring operational stability by proactively monitoring, troubleshooting, and resolving incidents across infrastructure and cloud platforms.

Key Responsibilities

VM Migration Execution

. Perform hands-on migration of virtual machines from on-premise environments to Azure using Azure Migrate and related tools.

. Support migration activities including discovery, assessment, replication, testing, and cutover.

. Execute migration strategies such as rehost (lift-and-shift) and assist with replatforming where required.

. Conduct validation testing to ensure successful migration and workload functionality.

. Support post-migration stabilization and performance tuning activities.

. Troubleshoot migration-related issues across compute, storage, and networking layers.

Cloud & Infrastructure Operations

. Provision, configure, and manage Azure Virtual Machines and related infrastructure components.

. Support Windows and Linux server administration in both on-premise and cloud environments.

. Assist in configuring hybrid networking components (VPN, ExpressRoute, DNS, etc.).

. Support backup, disaster recovery, and high availability configurations.

Technical Support & Incident Management

. Resolve incidents and service requests within agreed SLA timelines under general supervision.

. Monitor systems proactively and identify issues before service impact.

. Investigate, analyse, and troubleshoot technical issues across infrastructure environments.

. Maintain accurate and timely updates in ticketing systems with resolution details.

. Escalate complex issues to senior engineers or Technical Leads where required.

Service Delivery & Process Compliance

. Ensure adherence to ITIL processes including Incident, Problem, and Change Management.

. Support change implementation and document all activities accordingly.

. Contribute to continuous service improvement initiatives and operational efficiency.

. Participate in disaster recovery testing and operational readiness activities.

Collaboration & Knowledge Sharing

. Work closely with Technical Leads, architects, and cross-functional teams to support migration and operational activities.

. Share knowledge and document solutions for common issues.

. Support junior engineers where required and contribute to team knowledge base.

Required Skills & Qualification

. 3-5 years of experience in IT infrastructure implementation and support.

. Hands-on experience with Azure infrastructure and migration projects.

. Strong skills in:

- Azure administration (VMs, storage, networking)

- Azure Migrate

- Windows and Linux server administration

- Networking fundamentals (IP, DNS, VPN)

- PowerShell scripting (basic to intermediate)

. Experience in VM provisioning, troubleshooting, and infrastructure operations.

. Exposure to enterprise IT environments and migration projects.

Key Competencies

. Strong problem-solving and troubleshooting skills.

. Ability to work in fast-paced and high-pressure environments.

. Good communication and stakeholder interaction skills.

. Detail-oriented with strong documentation practices.

. Customer-focused mindset with a commitment to service quality.

Qualifications & Certifications

. Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

. Preferred certifications:

- Microsoft Certified: Azure Solution Architect (Expert)

- Microsoft Certified: Azure Administrator Associate

. Other cloud or infrastructure certifications are advantageous.