Cloud Engineer

Job Description

- Install and configure software and related automationtasks

- Manage servers and other related technology tools

- Set up accounts and servers for windows/linux operatingsystems

- Monitor performance and maintain systems according torequirements

- Work with users and vendors to take timely and appropriatesteps to resolve and troubleshoot issues impacting service levels and conductroot cause analysis

- Ensure security through access controls, backups and hostsfirewalls

- Ensure patching is done monthly and systems are upgradedwith new releases and models

- Ensure systems always comply with security policies,including vulnerability assessment, patching, and hardening.

- Respond promptly to Incidents and SRs

- Generate and Review Accounts monthly or as per required

- Explore automation where possible

- Researching and recommending new approaches to improve thecomputer system.

- Providing technical support when requested within andafter office hours

- Develop expertise to train staff on new technologies

- Build an internal technical documentation, manuals and ITpolicies

Qualifications

Possess the relevant qualifications and/or be proficient inthe following areas:

- Minimally Five (5) years hands-on experience inadministration of On-Premise Servers and Cloud Operations (AWS and Azure).

- Minimally 2 years hands on experience on Gitlab CI/CD,Azure Jenkins, AWS CF, Terraform

- Working experience with IAM, ECS and EKS in AWS/Azure

- Working experience with Route Tables, NACL, SecurityGroups, NSG

- With DevOps experience e.g. CI/CD pipeline building andmanagement

- Very good working experience with Terraform usingShip/Hats

- Good working experience with Linux and WindowsOperating Systems 2012/2016/2019/2022 Server platform

- Very proficient in Active Directory, DHCP, DNS, GroupPolicy, IIS, SCCM, WSUS, Windows Clustering

- Preferably experience in TrendMicro/SymantecAnti-virus/Crowdstrike products

- Exposure with cloud automation tools such as Terraform,Chef etc

- Knowledge with storage products is an advantage

- Resourcefulness and problem-solving aptitude

- Proficient in coordinating and communicating customerrequirements

- Proficient in Windows scripting, powershell or any otherscripting language

- Able to handle demanding service response and recoveryturnaround

- Able to manage daily support tasks to meet stringent SLArequirements

- Excellent scheduling and multitasking skills

- Meticulous and process-oriented

- Good, hard-working attitude with ability to work wellunder pressure

- Good communication skills English (written, spoken)

- Good analytical skills with ability to work with others toresolve problems.

- Good organization skills, with ability to properlydocument and track information.

- Good understanding with Application tiers, IIS, Databases

- Good understanding with Change Management processes

- Having experience in WOG environment is a plus

- Regular 8x5 support (shift rotation but no graveyard),required to be on standby for 7x24 support. Expected to work during off-peakhours on system activities

- Basic understanding of Linux OS and willing to be crosstrained in Linux/Unix environment

- Basic Networking knowledge is a plus

- Preferably certified in RHEL, Microsoft Certified SystemsEngineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL orequivalent.

- AWS/Azure DevOps Certified or Solution ArchitectProfessional is a must