Cloud Engineer

Job Description

Responsibilities:

- Install and configure software and related automation tasks - Manage servers and other related technology tools - Set up accounts and servers for windows/linux operating systems - Monitor performance and maintain systems according to requirements - Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels and conduct root cause analysis - Ensure security through access controls, backups and hosts firewalls - Ensure patching is done monthly and systems are upgraded with new releases and models - Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening. - Respond promptly to Incidents and SRs - Generate and Review Accounts monthly or as per required - Explore automation where possible - Researching and recommending new approaches to improve the computer system. - Providing technical support when requested within and after office hours - Develop expertise to train staff on new technologies - Build an internal technical documentation, manuals and IT policies

Qualifications

Possess the relevant qualifications and/or be proficient in the following areas:

- Minimally Five (5) years hands-on experience in administration of On-Premise Servers and Cloud Operations (AWS and Azure). - Minimally 2 years hands on experience on Gitlab CI/CD, Azure Jenkins, AWS CF, Terraform - Working experience with IAM, ECS and EKS in AWS/Azure - Working experience with Route Tables, NACL, Security Groups, NSG - With DevOps experience e.g. CI/CD pipeline building and management - Very good working experience with Terraform using Ship/Hats - Good working experience with Linux and Windows Operating Systems 2012/2016/2019/2022 Server platform - Very proficient in Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, Windows Clustering - Preferably experience in TrendMicro/Symantec Anti-virus/Crowdstrike products - Exposure with cloud automation tools such as Terraform, Chef etc - Knowledge with storage products is an advantage - Resourcefulness and problem-solving aptitude - Proficient in coordinating and communicating customer requirements - Proficient in Windows scripting, powershell or any other scripting language - Able to handle demanding service response and recovery turnaround - Able to manage daily support tasks to meet stringent SLA requirements - Excellent scheduling and multitasking skills - Meticulous and process-oriented - Good, hard-working attitude with ability to work well under pressure - Good communication skills English (written, spoken) - Good analytical skills with ability to work with others to resolve problems. - Good organization skills, with ability to properly document and track information. - Good understanding with Application tiers, IIS, Databases - Good understanding with Change Management processes - Having experience in WOG environment is a plus - Regular 8x5 support (shift rotation but no graveyard), required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities - Basic understanding of Linux OS and willing to be cross trained in Linux/Unix environment - Basic Networking knowledge is a plus - Preferably certified in RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent. - AWS/Azure DevOps Certified or Solution Architect Professional is a must