At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
The ROSA Specialist provides technical service and clinical support for the
ROSA system and surgery cases by aligning with key stakeholders including orthopedic surgeons, hospital administratives, customer facility staff.
How You'll Create Impact
- Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
- Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes
- Document and investigate product complaints to identify root cause analysis
- Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA system
- ROSA Recon expert and procedure expert
- Provide ROSA Recon Procedural support in the OR during implementation phase
- Works with the Recon sales teams to increase procedure volume by identifying and expanding ROSA users
- Supports system technology upgrades from an education and training perspective, as required
- In collaboration with Recon sales team to facilitate ROSA Recon product demonstrations and educational initiatives to build local and regional market awareness
- Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
- Follow all internal communication and documentation policies (QA)
- Provide product feedback and improvements to Regional ROSA stakeholders
- Works closely with ZBI Coordinator – ROSA to ensure Med-Ed programs are executed flawlessly
Total Percent (not to exceed 100%)
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions for purposes of this job description. Other tasks and projects may be required as may arise from time to time.
Your Background
- B.Sc. or diploma in Engineering or equivalent experience require
- Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
- Experience with Clinical Support in the Operating Room preferred
- Prior experience with Robotics would be added advantage
- Strong interpersonal and communication skills
- Strong presentation and demonstration skills, both live and online
- Proven track record of achieving strong results
- Ability to apply technical knowledge to solve varied and complex problems
Travel Expectations
Up to 10%
EOE/M/F/Vet/Disability
