Clinical Support Specialist, Central Asia

Reporting to the Business Development Manager, Central Asia. This role is responsible in providing clinical and technical support for healthcare professionals and end-users of our products in Singapore. This position requires a combination of clinical expertise, product knowledge, and excellent communication skills to ensure optimal use of our devices in various healthcare settings.

Key Responsibilities:

. Provide clinical and technical support to healthcare professionals, including physicians, nurses, and technicians, regarding the proper use and application of our products.

. Conduct product demonstrations and presentations to educate potential and existing healthcare professionals on the benefits of our products.

. Conduct in-service product trainings to key influencers (Nurses, Clinic Assistant, etc.).

. Expand network, engage, build, and maintain strong relationship with healthcare professionals, including doctors, nurses, and hospital administrators. Address their needs and suggest appropriate products, services and/or solutions through consultative and collaborative discussions.

. Serve as the primary point of contact for clinical inquiries and support requests.

. Ensure timely and efficient resolution of any issues that arise in the field.

. Develop and implement effective sales strategies to drive product adoption and increase market share.

. Stay updated on industry trends, clinical guidelines, and regulatory requirements relevant to our medical devices, and communicate this information effectively to internal teams and external stakeholders.

. Maintain high level of customer-service standards.

. Work closely with Marketing to organize and conduct educational seminars and workshop to demonstrate the use and application of our products.

. Participate in cross-functional projects to improve product offerings and customer experiences.

Administration

• Submit reports on a timely basis (case booking, case reporting, etc.)
• Maintain accurate records of sales activities and customer interactions.
• Review and escalate product complaints to Sales and RAQA Team for action.
• Complete and maintain compliance in trainings.
• Ensure compliance and highest integrity.

Required Qualifications:

. Candidate with Nursing, Biomedical, Biotechnology or Science background preferred.

. At least 2 years of experience in related experience

. Prior clinical support experience in the Healthcare industry and/or Nursing will be an added advantage.

. Broad-based knowledge of medical consumables sales and marketing processes.

. Demonstrate effective communications skills with positive working attitude.

. Ability to work under pressure.

. Demonstrate highest integrity and professionalism.

. Proficient in both written and spoken English.

Preferred Qualifications:

. Proficient in MS Office Suite (Word, Excel, PowerPoint and Outlook)

. Experience in SalesForce.com and SAP will be an advantage.

. Overseas business travelling will be required.

. Supporting operating procedures in the hospitals after office hour, weekends and public holiday from time-to-time will be required.